Billing Manager (Hybrid Schedule) (Pittsburgh)

Position summary

Primarily responsible for billing operations related to client billing across the DC, Philadelphia, New York, Princeton, Miami, Richmond, and Tysons offices. Responsibilities include:

• Ensuring billing is completed efficiently and accurately
• Solving complex problems
• Policing deadlines and firm policy
• Handling various requests for information and assistance
• Supporting implementation of various metrics

Job duties and responsibilities

• Oversee the billing processes for US offices within assigned region
• Help train staff and enforce policy
• Help billing staff achieve billing budgets and goals
• Balance need for procedures with flexibility to solve billing issues in new and efficient ways
• Monitor staff's workloads and proforma turnaround to ensure billing is completed within 3 days of receiving proformas while maintaining accuracy
• Conduct regular meetings with billing team to:
  • Explain firm goals and initiatives
  • Discuss departmental metrics
  • Develop appropriate ongoing training for team members
• Encourage a culture of customer service within the team
• Work closely with E-billing Manager to ensure all e-billing tasks are completed for region
• Ensure that detailed billing procedures are maintained for clients and matters billed in region
• Perform billing tasks as needed to cover for short-term absences and turnover on billing team
• Monitor billing e-mail inboxes after hours and weekends to assist with emergency billing requests
• When requested, follow up on significant unbilled time positions for CRLs or ARBM's in region to ensure firm meets monthly billing goals
• Work closely with cash application personnel at Global Solution - Pittsburgh in relation to trust transactions and procedures
• Support Collections Department as needed, including:
  • Running unallocated credit reports
  • Working with partners and cash applications to resolve credits
  • Assisting with questions on e-billed status of invoices
• Ensure that financial aspects on matters for departed attorneys are handled in a timely and efficient manner
• Work with partners to ensure requests for information are handled effectively
• Assist Billing Operations Team with orientation of new partners and laterals
• Assist Director of Revenue Operations with projects to improve billing process
• Attend and participate in Administrative and Accounting meetings
• Partner with human resources regarding:
  • Employee selection
  • Assimilation
  • Development
  • Performance management
  • Retention
• Ensure staff working outside normal hours have support for questions and issues
• Perform additional responsibilities as assigned

Job duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.

Requirements

Education:

• Bachelor's Degree in Accounting, Financial Management, or related discipline required
• Equivalent work experience considered

Experience:

• Law firm experience required
• Large law firm experience preferred
• Experience with the Elite Legal Billing and Accounting System preferred
• Minimum of five years demonstrated supervisory experience

Skills:

• Thorough knowledge of accounting theories and practices
• Strong leadership, management, and organizational skills
• Strong PC skills, including advanced knowledge of Microsoft Word and Excel
• Experience with Elite and other accounting applications preferred
• Strong written and verbal communication skills
• Strong problem solving and presentation skills
• Well-developed interpersonal skills with ability to interact at all levels
• Ability to develop and motivate people and create a positive team environment
• Ability to manage multiple priorities and adapt to changing priorities

Other

Supervisory responsibilities:

• Provides direct supervision to Billing Supervisors

Equipment to be used:

• Personal computer
• Telephone, calculator, copier, scanner, and other standard office equipment

Essential job functions:

• Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use
• Ability to use computers, telecommunications, and digital collaboration tools
• Ability to communicate effectively
• Ability to maintain attention to detail while analyzing complex information and managing multiple priorities