Order Management Specialist

Job Description

Job Description

Description:

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time . Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Remote Automation Solutions

Location: Lawrence, PA

Essential Duties and Responsibilities:

• Process and monitor customer orders and invoices
• Reconcile proposal documents against customer purchase orders (scope, price, terms, schedule)
• Confirm, communicate and monitor project resource plan (people, hours, allocation, 3rd party), project product plan (BOM, delivery, shipping/receiving), and project financial plan (invoice, cost, margin)
• Set up internal business systems (resources, invoice schedule, etc.)
• Assemble final project review (resource, product, financial)
• Implement customer satisfaction process and communicate with customers as necessary

The Ideal Candidate:

• Will possess a bachelor’s degree, preferred, or a minimum of 2 years of experience in project coordination or customer service
• Will have the ability to coordinate multiple projects simultaneously
• Will have the ability to work on a team including the gathering and disseminating of detailed information
• Will provide excellent oral and written communications
• Will possess a desire for continual training and education
• Will have a strong work ethic
• Will have the skills to develop strong working relationships with internal and external customers
• Will have high computer application literacy including Microsoft Office, and the ability to learn our internal business system

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourage
• collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details:

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability