Retail Billing Analyst I v1

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. CES is also a third-party asset manager of more than 13,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Job Description

Customized Energy Solutions (CES) is hiring a Retail Billing Analyst I to join our growing Retail Services team. This role is ideal for a recent graduate or early-career professional with billing, invoicing, or financial operations experience who is eager to build expertise in the energy industry.

As a Retail Billing Analyst, you’ll ensure billing accuracy, investigate and resolve discrepancies, and support clients with billing-related issues. You’ll also work with data sets, improve reporting tools, and help streamline billing operations. This is a great opportunity to grow your billing and data analysis skills in a collaborative, mission-driven company.

What You’ll Do

• Manage daily billing processes, including data validation, exception handling, and quality checks.
• Generate, review, and reconcile client invoices to ensure accuracy.
• Investigate and resolve billing discrepancies or escalations in a timely manner.
• Conduct system audits using Excel and SQL to confirm data integrity.
• Collaborate with technical and business teams to improve billing workflows and reporting tools.
• Support process improvements and automation to increase billing efficiency.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related field.
• 1–5 years of professional experience in billing, invoicing, accounting, or data operations (internships included).
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, lookups).
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills to work with both technical and non-technical stakeholders.
• Ability to manage multiple billing tasks and meet deadlines.

Preferred (Not Required)

• Familiarity with SQL and relational databases.
• Experience in the retail energy industry or with billing/financial systems.
• 00Exposure to data visualization or reporting tools (e.g., Power BI, Tableau).

Additional Information

At Customized Energy Solutions, we offer a competitive salary based on experience, along with comprehensive benefits like performance-based bonuses, comprehensive health coverage, and tuition reimbursement to support your ongoing growth and success

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.