Front desk administrator

Job Description

A client of Insight Global is hiring a Front Desk Administrator (FDA) to sit onsite in one of their offices in the Philadelphia area.

Responsibilities

Greet patients visiting the office upon arrival, as well as say goodbye at their departure

Be approachable and available to answer any questions and assist with completing the required forms

Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts

Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form

Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments

Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly

Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism

Answer emails and voicemail messages as required, promptly and courteously

Scan and process additional paperwork into the patient EMR, as necessary

Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information

Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly

Compensation: $19-23/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

HS Diploma/GED equivalent required

2+ years' experience in medical reception

Ability to multi-task and work in a dynamic environment.

Excellent time management and the ability to prioritize direct patient care

Calm, professional demeanor

Friendly, courteous, and service minded

Efficient, thorough, and detail-oriented

Team player with a focus on always improving the patient experience

Salary is commensurate with experience.