HR Operational Coordinator

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

The HR Operational Coordinator will provide administrative support to Entertainment Complex management and employees in conjunction with the Human Resources Manager and Director of Human Resources to ensure action on and sustainability of Human Resources initiatives.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Serve as a point of contact and act as a liaison between other functional areas of Human Resources and the Entertainment Complex operations for employees regarding human resources policy/procedure direction and counsel. Provide guidance to employees and direct them to appropriate personnel as needed.*

• Support the Manager and Director in employee relations duties and other administrative duties including but not limited to scheduling meetings, drafting documents, and preparing material for investigations.*

• Partner with operations to process reasonable accommodations, including leading the interactive process with employees and following through with proper documentation.*

• Partner with benefits administration in processing personal leaves of absence. Gather necessary paperwork and communicate needs and expectations with employees.*

• Assist in the continuing employment process (return of eligible summer seasonal staff) for the Entertainment Complex operations.*

• Produce reports from the HRIS system as needed.

• Support special staffing initiatives as needed.

• Perform other duties as assigned.

Qualifications:

• Must be 18 or older on the date of applying

• Minimum of 2 years of related experience.

• Industry Experience - Hospitality/Tourism

• Bachelor's degree - Business Administration, Human Resources, Other

• Relevant work experience can be substituted for education - 6 years

Knowledge, Skills, and Abilities:

• Must have excellent verbal, non-verbal, and written communication skills

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be proficient working with details on a daily basis for prolonged periods of time, along with proven organizational skills

• Ability to safeguard confidential information.

• Ability to make decisions in a fast-paced high-pressure environment

• Must be able to multitask while prioritizing job tasks and assignments

• Strong interpersonal relationship skills, team-focused with the ability to interact with and build relationships with all levels of staff and management

• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must have a strong working knowledge of computers (including general Office Suite and Google Workspace programs)

Job Demands:

• While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Constant (>67%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• Our HR Office is open weekdays and weekends with hours that vary seasonally. Candidates must have the availability to work multiple shifts on site, including weekend shifts as needed. Work schedule is approximately 5 days per week, 9:00 AM-5:00 PM (evenings, weekends, and holidays required as needed).

• Fast-paced office environment during operating seasons, and some duties may involve working outdoors on the Entertainment Complex.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer