Account Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Remote Bilingual (Spanish/English) Account Manager State Farm Agency Experience Required

Job Type: Full-time (Remote U.S.)
Compensation: Base Salary + Commission + Performance Bonuses
Licensing: Active Property & Casualty (P&C) required; Life & Health preferred (or willingness to obtain)

About the Role

Were seeking a bilingual, licensed professional with proven experience in a State Farm agency to deliver exceptional customer experiences while driving retention and growth. In this fully remote role, youll manage day-to-day service needs and confidently pivot into in-book sales identifying coverage gaps, preparing quotes, and cross-selling/upselling when it benefits the customer.

Responsibilities

• Customer Service & Retention
  
  
  • Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support.

  • Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups.

  • Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures.

• Sales (In-Book Pivoting)
  
  
  • During service interactions, identify needs and recommend additional lines (Auto, Home, Umbrella; Life/Health if licensed).

  • Generate quotes, manage follow-ups, close opportunities or hand off to a producer.

  • Meet or exceed monthly activity, quality, and production goals.

• Teamwork & Compliance
  
  
  • Collaborate with the agent and teammates to deliver a seamless client experience.

  • Adhere to privacy, documentation, and service-level standards.

Qualifications

• Fluent Spanish and English (required) professional verbal and written communication in both.

• State Farm agency experience (required) with strong working knowledge of ECRM/Agent Toolkit and State Farm workflows.

• Active P&C license (required); Life & Health preferred or willingness to obtain.

• Demonstrated success in both service and sales (cross-sell/upsell) with a customer-first mindset.

• Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure.

• Remote-ready setup: reliable high-speed internet, quiet/secure workspace, and comfort on video meetings.

What We Offer

• Compensation: Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes.

• Growth: Clear pathways into senior service, producer/sales, or leadership roles.

• Training: Ongoing product, sales, and compliance training to continually sharpen your skills.

• Culture: Supportive, collaborative team focused on doing whats best for the customer.

Schedule

• Full-time, MondayFriday during EST. business hours (some flexibility as business needs evolve).

How to Apply

Please submit your resume and include:

• Your Spanish/English proficiency level,

• Your P&C license state/number (and Life & Health, if applicable),

• A brief summary of your State Farm agency experience (tools used, responsibilities, tenure).

This is a remote position.