ITSM Analyst

Description

This is a contracting role in supporting the Enterprise Operations team. The candidate should have strong ITSM/ITOM knowledge and will be a liaison between technical leaders and the technical teams. The role will primarily support two areas within Enterprise Operations team:

Support of Service Operation Incident Management:

1. Support our clients Incident Manager to manage incidents across Operation and minimize business disruption

2. Coordinate across technical teams, vendors, and stakeholders and establish effective communication

3. Conduct post-incident reviews and root cause analysis.

4. Identify patterns and propose improvements to reduce incident frequency.

5. Enhance automation and monitoring to bring more reliability.

6. Measure and improve customer satisfaction related to operational incidents.

Support of Service Transition Configuration Management:

1. Assist in the development of processes and reporting to maintain accurate and up-to-date Configuration Management Database (CMDB).

2. Build a project plan to establish and rollout end-to-end service mapping to visualize infrastructure dependencies.

• Work our clients CMDB manager to develop the mapping and supporting processes; for rollout and ongoing maintenance

• Work with both the technical team and stakeholders to build a project plan for rollout of service mapping.

• Work with the stakeholders to demo the service mapping feature and benefit

• Lead the implementation of service mapping incrementally across critical applications/platform

3. Leverage CMDB and Service Maps to enhance incident management and improve our client's security posture.

4. Develop reporting of the use and impact of Service Mapping within the organization.

Skills

CMDB, Incident Management, Service Mapping, servicenow, itsm, process improvement

Top Skills Details

CMDB,Incident Management,Service Mapping,servicenow,itsm,process improvement

Additional Skills & Qualifications

This candidate needs to be a strong ITSM Analyst resource.

Experience Level

Expert Lev

This is a Contract position based out of Pittsburgh, PA.

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Pittsburgh,PA.

This position is anticipated to close on Feb 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.