Regulatory Program Specialist

Position: Regulatory Compliance Program Specialist
Location: Allentown, Pennsylvania
Duration: Contract
Job ID: 170593

Job Overview:
This position is for a Regulatory Programs Specialist. The role involves managing and administering the day-to-day implementation of Universal Service Programs (USPs) in accordance with regulatory requirements. The position requires negotiating contracts with Community-Based Organizations (CBOs) that implement programs such as WRAP, OnTrack, Operation HELP, and CARES, which assist low-income and payment-troubled customers. The role also includes training and monitoring contractors and CBO caseworkers, coordinating activities, and ensuring compliance with regulatory standards.

Responsibilities:

• Direct the implementation and communication of energy conservation and customer assistance programs in compliance with PUC regulations.
• Plan, direct, and coordinate activities of internal and external resources/vendors, including negotiating contracts.
• Provide training for USP caseworkers and conduct presentations for CBOs supporting low-income customer programs.
• Evaluate performance standards of CBOs and contractors to meet PUC reporting requirements and ensure quality programs.
• Manage the annual USPs budget and implement program changes based on regulatory guidance.
• Coordinate with internal departments and external organizations to implement PUC-required programs and expenditures.
• Develop and implement marketing initiatives to promote USP programs effectively.
• Establish and maintain strong relationships with community leaders, CBOs, and internal departments to ensure effective program implementation.
• Monitor workflow, productivity, and program expenditures, adjusting resources as needed to meet goals.
• Prepare and support the completion of PUC-required reports and internal ad hoc reports.
• May be assigned an emergency and storm role during power outages or other emergencies.

Qualifications:

• Bachelor's Degree or 7 years of equivalent experience in customer service or human service programs.
• Five (5) years of experience in the electric utility industry, energy efficiency providers, or community-based organizations.
• Experience implementing programs and services for low-income families.

Preferred Qualifications:

• Bachelor's or Master's degree in business, communications, marketing, or a technical discipline.
• Ten (10) years of experience in the electric utility industry, energy efficiency providers, or community-based organizations.
• Strong writing, oral communication, and analytical skills.
• Experience in vendor performance management and managing budgets.
• Proficiency in Microsoft Word and Excel.
• Ability to work effectively with individuals at all organizational levels and adapt to change.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range: $35 - $42

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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