Help Desk Analyst

job summary:
Responsibilities

Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.

Qualifications

Identifies, researches and resolves the most complex technical problems.

The Help Desk Analyst responds to in person or virtual requests for technical support.

Documents, tracks, and monitors the problem using applicable systems and tools.

Additionally, the Help Desk Analyst coordinates with other teams or specialists to resolve end user issues.

May be responsible for the resolution of escalated issues of higher difficulty.

May train, coach or assist less experienced team members.

May require an associate's degree or its equivalent.

Typically reports to a supervisor or manager.

The Help Desk Analyst has gained proficiency in multiple competencies relevant to the job.

Works independently within established procedures associated with the specific job function.

location: Malvern, Pennsylvania
job type: Contract
salary: $18.33 - 23.33 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

Responsibilities

• Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.

qualifications:
Qualifications

Identifies, researches and resolves the most complex technical problems.

The Help Desk Analyst responds to in person or virtual requests for technical support.

Documents, tracks, and monitors the problem using applicable systems and tools.

Additionally, the Help Desk Analyst coordinates with other teams or specialists to resolve end user issues.

May be responsible for the resolution of escalated issues of higher difficulty.

May train, coach or assist less experienced team members.

May require an associate's degree or its equivalent.

Typically reports to a supervisor or manager.

The Help Desk Analyst has gained proficiency in multiple competencies relevant to the job.

Works independently within established procedures associated with the specific job function.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.