Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Highway/Transportation Engineer
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobi…
Electrical Technician
Join the Schaedler Yesco Distribution Team! Why You’ll Love Schaedler Yesco Distribution: At Schaedler Yesco Distribution, we’ve been illuminating the electrical industry since 1924! As a family- an…
Spa Associate
Job Description Job Description Are you enthusiastic, do you love to sell are you interested in the spa atmosphere? We are perfect for you! Hand and Stone Massage and Facial Spa in King of Prussi…
Outpatient Therapist
Overview: Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabiliti…
iTind Territory Manager - Boston, MA (New England/Rhode Island/New Hampshire/Maine)
Req ID: 10342 Working Location: Massachusetts, Boston; Massachusetts, Worcester; New Hampshire, Manchester; Rhode Island, Providence Workplace Flexibility: Field For more than 100 …
Certified Occupational Therapist Assistant (COTA)
Certified Occupational Therapist Assistant (COTA) Location: Drexel Hill, Delaware County, PA Position: Full-Time Schedule: Monday–Friday, 9:00 AM – 5:00 PM Salary: $60,000 – $70,000 pe…
Draught Technician
Do you want to be a part of a leading beverage distributor that values their employees and customers? If you’d enjoy working in a unique, fun and dynamic work environment, come join a local beverage …
shift supervisor - Store# 03418, LITITZ, PA
Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to bri…
Communications and External Relations Coordinator
Mon Valley Initiative - Communications and External Relations Coordinator About Mon Valley Initiative: Mon Valley Initiative (MVI) , founded in 1988 , works to improve the lives of people in t…
Evernorth Strategic Initiatives Senior Advisor - Hybrid
Evernorth Strategic Initiatives Senior Advisor (Business Project Senior Advisor) The Evernorth Strategic Initiatives team functions as an internal consulting organization and provides broad supp…