Learning operations manager

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .

The Learning Operations Manager is responsible for ensuring the smooth and efficient design and delivery of impactful and competitive digital learning experiences in the higher education market. As the successful candidate, you will lead a team of seven experienced Learning Designers across the Focus disciplines of Mathematics, Statistics and Computing, partnering closely with Portfolio Management to shape strategy and achieve growth through the launch of commercially successful products. In this role, you will establish and optimize processes, tools, documentation, and training related to content design, creation, development, and delivery. You will measure portfolio content authoring and production health and collaborate cross-functionally to improve it. You will analyze course usage data and learner (and instructor) satisfaction measures to inform portfolio-level content, design plans, and priorities.

What You'll Do Here:

• Understands similarities and differences among key learning, teaching needs, and solutions across team's Disciplines and Courses, and can effectively explain or evangelize them to leadership and collaborators

• Empowers Learning Designers to compose pedagogically effective and competitively outstanding content that is in line with portfolio's strategic intent

• Informs data collection needs and uses data to report on the efficacy of the content strategy. Guides your team of Learning Designers to continuously enhance the quality of the content and digital learning experiences

• Collaborates with technology team to define and deliver content authoring tools and platform capabilities in support of shared needs

• Ensures product achievements are met by managing Learning Designer workload; flags resourcing challenges for Portfolio Director/Managers and proposes alternative solutions

• Identifies problems related to content production and/or operating model and suggests improvements in processes, documentation, and training in collaboration with leaders in content production

• Stays current with EdTech trends and learning science research

• Recognizes, hires, onboards, and develops talent, advocating for and preparing them for future growth and career opportunities

Skills you will need here:

• BA or BS degree in a related field

• Minimum 3-5 years experience in publishing or education technology, within product or portfolio management, product development, marketing, sales or other relevant business roles

• Passion for improving education and delivering high-quality learning experiences

• Strong communication skills with proven ability to lead and develop a flexible and agile team in a complex and changing environment

• Understands how customer needs and challenges translate into opportunities

• Creative and curious problem-solver and collaborator

• Experience using standard research methods and user testing models

• Ability to self-manage personal progress against achievements and results with a high degree of accountability

• Proficiency with Microsoft Word, Excel, PowerPoint, PowerBI, SharePoint, MS Teams

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

$88,600.00 - $115,200.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.