Product Service Technician

Get to know ChemDAQ

ChemDAQ, Inc., is a rapidly growing, leading-edge technology and manufacturing company based in Pittsburgh, Pennsylvania. The value we bring to the market lies in safeguarding human health, ensuring operational compliance, and optimizing safety practices.

ChemDAQ's mission is to empower customers to eliminate workplace exposure to toxic chemicals through innovative monitoring and control solutions, industry-leading partnerships, and superior safety expertise. Our patented sensor technology provides superior chemical monitoring and control products that our customers trust, our employees are proud of, and our partners seek as solutions to providing a safer workplace.

Our Core Values - Trust, Innovation, Empowerment, Teamwork and Vision - shape our company culture and guide our daily operations.

To learn more about our growing company, visit

Are you ready to join a company with a strong purpose and a winning culture?

Get to know the opportunity: As a Technical Service Representative , you will play a critical role in supporting ChemDAQ's customers by troubleshooting equipment, coordinating sensor exchanges, and ensuring the proper installation and maintenance of our gas monitoring systems. This position requires strong problem-solving skills, technical aptitude, and a customer-first mindset. You will collaborate with customers remotely and on-site, working closely with internal teams to deliver top-tier service and technical expertise.

Primary Responsibilities

● Provide prompt and effective support to customers via phone and email to resolve technical issues.

● Coordinate and execute onsite sensor exchanges as part of ChemDAQ's Sensor Exchange Program.

● Work directly with customers in the field to troubleshoot equipment, conduct end-user training, and gather relevant data.

● Develop a deep understanding of ChemDAQ's gas monitoring systems and train end users both onsite and remotely.

● Perform repairs on displays and sensor assemblies, both at customer locations and in-house.

● Maintain detailed documentation of all repair activities, procedures and findings.

● Educate end users on the theory, operation and maintenance of ChemDAQ equipment.

● Ensure proper installation and functionality of monitoring systems, performing necessary repairs as needed.

● Possess or be willing to obtain a valid passport for potential international travel.

● Assist engineering team in the assembly and testing of prototypes.

● Accurately complete and submit expense reports and time sheets in a timely manner.

● Collaborate effectively with other departments to support customer needs and company objectives.

● Take on additional responsibilities as assigned by management.

Knowledge & Skills Required:

● Must be willing to travel up to 50% and open to cross-training in customer technical support and quality assurance.

● 2 years post high school technical degree preferred

● or repair preferred

● Proficiency in Microsoft Office Suite, particularly Excel, Word, and Access, is essential.

● A valid U.S. driver's license with a clean record is required, as the role involves traveling to customer sites for sensor exchanges.

● Proven ability to manage multiple installation projects simultaneously while maintaining attention to detail.

● Strong verbal and written communication skills, with the ability to develop installation manuals and customer training materials.

● Experience configuring Windows-based computers is preferred.

● Capable of working independently and collaboratively in a team environment.

● Self-motivated with strong problem-solving skills and the ability to troubleshoot effectively.

● Committed to maintaining a positive, customer-focused attitude in all interactions.

Why join us?

● Competitive compensation with a base salary and bonus structure.

● Comprehensive benefits package that includes health, dental, vision, life insurance, PTO and 401(k) with company Contribution.

● Opportunities for professional growth and development in a collaborative and innovative environment.

● A unique opportunity to work with a family-owned and operated business that has a trusted reputation among our partners and customers.

● You will be joining a growing team of individuals that care about their employees and customers and have a genuine passion for what we do.

Schedule:

8-hour shift

Monday to Friday

Ability to commute/relocate:

Pittsburgh, PA 15205: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Help desk: 1 year (Preferred)

Willingness to travel

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person