Catering Sales Coordinator

Job Details:

Job Type: Full-time.

Concert Golf Partners is currently searching for a Catering Sales Coordinator at White Manor Country Club, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs. Our need is for creative, high-energy professionals to serve our members and guest in the very unique role of Catering Sales Coordinator.

• The Catering Sales Coordinator will work within the Catering Operations of the Food & Beverage department. S/he will assist our Director of Catering Sales and will be in charge during their absence.
• We are looking for someone professional who shows ownership in the future role.
• Also who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.

Skills/Qualifications:

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exception organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
• Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50lbs) will be required.
• Must be available to work nights, weekends, and Holidays.

Key Duties/Responsibilities:

• Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.

Communication:

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicate needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.

Personal Effectiveness:

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model and leads by example.
• Maintain a professional appearance at all times.

Nearly three centuries ago in 1711, these 170 acres of magnificent, rolling panorama were part of a 500-acre tract of land granted by William Penn to the Evans family. Operated since that time by succeeding generations of the same family as a dairy farm, most of the striking views that typify the heart of southern Chester County's exquisite hunt country were preserved and even enhanced when, in 1962, White Manor Country Club bought the land from the Evans family and created its new home. Today, White Manor is where you will find one of the country's most beautiful and challenging golf courses. Redesigned and renovated in 2003 by renowned, award-winning course designer, Bobby Weed, the course is highly rated and appreciated by all who have the pleasure to play here. More than high-quality golf, White Manor has a reputation for both fun and refinement coming from an active, vibrant membership that enjoys a country club experience that ranges from casual to elegant, from family-focused to adult. Membership at White Manor begins with the camaraderie of men and women who set high standards for themselves and their club. They simply expect the best. White Manor gives it to them.