Personal Lines Protection Advisor

Our client located within the insurance industry is looking to hire a P&C Licensed Agent. The goal is to grow and service the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account managers focus on growth within their own book of business and also assist colleagues as necessary.

Salary - up to $60K with bonuses for policy sales

Location - Bensalem

Schedule - In Office (hybrid/remote not available) M-W 8:30 to 4:30, Th 8 to 4:30 and Fri 8:30 to 4

Benefits - Contribution to healthcare, dental, LT disability plan (employer Paid), ST disability plan (optional - employee paid), 401K with match, vacation, personal, pay for licensing and renewals

Job Functions:

 Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.

 Support teammates with follow up for clients and prospects.

 Research and resolve coverage questions.

 Promptly respond to client needs either on the phone or electronically.

 Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs

 Review and prioritize all requests for service and prioritize/submit this information to insurance companies the day the request is received.

 Process all monied transactions the day they are received.

 Review and order all necessary renewals no later than 90 days prior to expiration

 Review and process underwriting memos daily.

 Marketing outreach on all Accounts

 Perform miscellaneous input functions

 Transmit change requests (electronically or online), cancellation requests, etc. to and from company.

 Cultivate new opportunities and offer additional lines of insurance through consultative selling Additional

Responsibilities:

 Average retention on the book of business is over 91%, this is based on the number of policies up for renewal in a given month vs. the number of cancelled policies that were processed that month. The average of any 90 day period should be greater than 91%.

 Proactively reaching out to clients, working with them on their policies

 Conducting ongoing account reviews for your designated portion of the business

 Effective account rounding

 Generating referrals for personal lines and other departments

 Educating the clients about the benefits of using Gannon Insurance as their agency;

 Proactively calling cancelled business to try to win them back immediately

 Generating additional revenue on the book of business in the form of increased coverage, account rounding, adding policy features and generating referrals for new business.

 Conducting account reviews; Completing 100% of account reviews assigned to you each week. This includes reviewing potential discounts and coverage gaps

 Suggesting and selling and other commercial insurance products and advising that we also offer personal insurance programs too.

 Asking for referrals

 Stop, Listen, and Ask questions of your customers in order to clearly understand their needs and to build solid relationships

 Sending out renewal surveys to clients in an efficient manner.

 Prior to remarketing check to see If rates increase 15% or more, another line of coverage is received or claim falls off of their record. Provide your thorough account review to find all updates and then remarket the account, as necessary.

 Provide outstanding inbound service on claims, billing questions and endorsements

 Work to manage client expectations

 Follow up via phone or email with clients

 Use every opportunity to confirm and update client information

 Service Commercial Lines accounts in a manner so as to eliminate gaps in coverage, thus reducing E&O exposures

 Positive Attitude and Efficient Work Ethic

 Work to increase and improve efficiency on a daily basis. This includes always finding ways to streamline processes, use technology tools to the fullest and limiting general distractions.

 Possess and maintain a positive mental attitude, including positive working relationships with clients and agency personnel.

 Conduct new business files audit

 Work with the producers to check their new business files for accuracy in Agency Management System

 Send any onboarding materials to clients post sale.

 Update any missed new business items.

 Work to support the marketing and branding team in the following ways:

• Provide them any business cards to be entered into marketing campaigns
• Suggest blog, email and social media topics to the marketing department
• Share agency social media posts on personal social networks
• Participate in pictures and agency branding opportunities when invited

Requirements & Skills :

 Proficient with Microsoft Word, Excel, Outlook and a calculator

 Type quickly and accurately

 Excellent communication skills both verbal and written

 Organized, structured, punctual and will follow the rules

 Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

Education:

 High school diploma Experience:

 No previous insurance experience is required, but strongly preferred (and reflected in salary if not licensed). We will train and educate the successful candidate.