Mediation Manager
- Provide administrative leadership and management for GSM’s Custody Mediation Program, as well as other mediation projects within the division.
- Serve as the onsite manager for all custody mediation services conducted at Philadelphia Family Court and act as the primary point of contact between CORA Good Shepherd Mediation and Family Court personnel
- Coordinate daily mediation operations including case assignments, mediation room preparation, case file management, and initial introduction to mediation sessions
- Provide day-to-day operational support to mediators onsite and communicate logistics, court expectations, and procedural updates clearly and consistently
- Engage is oversight of mediation services, when necessary and provide coaching and feedback
- Provide direct mediation services to clients in the case of mediator absence
- Recruit, engage and manage volunteer mediators, including scheduling and ensuring stipend provision
- Ensure all mediators are properly qualified in adherence to PA Rule of Civil Procedure 1940.4 and work with Mediation Director to plan for ongoing training opportunities
- Maintain contact information and clearances for all volunteer mediators and serve as primary volunteer contact.
- Receive, log, maintain, and return court case files in accordance with established protocols.
- Compile and maintain quantitative, qualitative, and demographic program data; prepare reports for CORA leadership and Court partners.
- Perform other duties as assigned by the Director of Mediation/VP, GSM.
- Bachelor’s degree required; JD preferred
- Three years of experience working within or alongside judicial or legal systems or in a relevant position focused on social justice, criminal justice or conflict resolution practices
- Mediation training required (could be provided upon hire)
- Experience facilitating mediations and/or writing agreements preferred
- Enthusiasm for the mediation process in a non-profit environment
- Skilled in communication and partner relations.
- Excellent organizational and communication skills.
- Ability to establish and maintain effective working relationships with other staff members, clients, visitors, and personnel from other agencies and service centers.
- Ability to maintain high confidentiality.
- Ability to work remotely one day per week.
- Ability to work proficiently in Microsoft Word, Excel and Outlook.
- Loyalty to the goals and objectives of CORA Services and its Good Shepherd Mediation Division including visible support for equity and social justice.
- Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)
- Company paid life/AD&D and LTD coverages
- Supplemental voluntary benefits including STD, accident, critical illness, etc.
- 403b retirement plan with generous company contribution after one year of service
- Paid time off + Paid agency holidays
- Employee Assistant Program
- Family Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)
- An outstanding, inclusive work environment
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