Head of business development services

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As the Head of Business Development, Deal & Transaction Services within PNC's Treasury Management organization, you will be based in a location within PNC's footprint. Responsibilities require time in the office or in the field on a regular basis.

This role is a critical member of the team leading a journey to support and sustain PNC's strategic growth. You will be responsible for leading the distribution strategy for the bank's Escrow, Paying Agent, and Shareholder Representative services. You will define the sales strategy, drive revenue growth, and lead business development efforts directly impacting PNC's market positioning for diversifying distribution. The role focuses on serving clients involved in complex transactions like mergers and acquisitions (M&A), corporate restructuring, private equity, capital markets transactions, employee compensation, and litigation. With an experienced team, we source new opportunities from both external partner relationships and through existing PNC clients. Our services provide protection, transparency, and simplicity for all parties in a transaction.

Other primary responsibilities include the following:

-Expanding use cases and diversifying distribution channels and sources

-Developing and executing sales strategies to meet revenue goals and creating a standardized sales process.

-Business development, including prospecting and engaging with key decision-makers, encouraging distribution and use of products across various lines of businesses.

-Client relationship management is crucial, focusing on expanding market share with law firms, deal parties, private equity firms, family office and venture capital firms.

-Lead a diverse team and deliver exceptional value to our customers.

-Market Mapping & Outreach: Identify, segment, and prioritize target partners and client profiles. Develop tailored engagement strategies by channel and firm type.

-Define and manage KPIs to better anticipate and forecast growth.

Preferred Competencies/Skills:

-Progressive leadership experience managing large-scale growth.

-Extensive experience leading and executing operational change.

-Exceptional problem-solving skills and a data driven approach to decision making.

-Proven success delivering industry leading client centric solutions and initiatives.

-Strong written and verbal communication and influencing skills to executive audiences.

-Extensive experience interacting with clients and prospects in support of business development.

-Strong executive presence and presentation skills.

Job Description

• Serves as a recognized senior leader within the bank. In collaboration with internal leaders, sets strategies and objectives. Achieves business results and customer experience goals, and may lead multiple teams or geographies. Typically manages managers and may manage individual contributors. Oversees team(s)'s financial results.

• In collaboration with internal leaders, sets strategies and objectives. Leads and influences to achieve the strategy and objectives of the team(s). Holds the team accountable for the execution of sales management strategies, monitors business results/metrics and adapts sales strategies and tactics. Reviews the execution of account and sales plans.

• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and may be responsible for higher and/or broader levels of risk management. Mitigates different types of risk, such as regulatory, reputational, operational, credit and human capital risks. Serves as an escalation point for risk management topics. Coordinates problem solving and may have exception authority. Communicates with senior leadership regarding risk/return.

• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Networks within the industry and may serve in a leadership role in the community, industry or market. Interacts with high-level decision-makers. Leads the team to bring the full range of PNC's products and services to the client. Coaches team members and leaders in developing their network. Leverages reporting and sales tools to proactively identify and coach team to successfully convert sales opportunities.

• Develops team member development while monitoring progress against goals. Creates winning teams. Motivates team members, including acquiring and retaining top talent and managing performance-based issues. Creates and manages succession planning. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Connects strategy to day-to-day activities and updates the team on a regular basis.

• As defined with the business, oversees development of team members' skills to analyze, evaluate and mitigate credit risk and to lead others for credit requests by utilizing advanced knowledge of credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Management, Client Prospecting, Competitive Advantages, Customer Relationships, Identifying Sales Opportunities, Negotiation, Results-Oriented

Competencies

Conflict Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.

Work Experience

Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Masters

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $95,000.00 - $403,650.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/16/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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