Director of Operations

13th Street Kitchens - General Operations Manager

13th Street Kitchens is a family-owned hospitality group based in Philadelphia and South Jersey. Founded in 2003 by Michael and Jeniphur Pasquarello, the company is run by a tightknit team of passionate food & beverage experts and enthusiasts. 13th Street Kitchens’ unique concepts are all unified by their shared passion for seasonal and local food and beverage, high integrity sourcing, and genuine hospitality.

We're looking for an experienced and dynamic General Operations Manager to oversee the daily operations of 13th Street Kitchens’ five restaurant locations. In this pivotal role, you'll be responsible for ensuring each restaurant delivers exceptional guest experiences, achieves financial targets, and maintains our high standards of quality and service.

If you're a proven leader with a passion for the restaurant industry and a knack for driving success across multiple units, we want to hear from you!

Responsibilities:

• Operational Excellence: Oversee all aspects of day-to-day restaurant operations for five locations, ensuring consistency in food quality, service standards, cleanliness, and guest satisfaction.
• Team Leadership & Development: Recruit and train staff across all locations. Foster a positive and productive work environment that encourages growth and high performance.
• Financial Performance: Monitor and analyze financial results for each location, including sales, labor costs, food costs, and inventory. Implement strategies to optimize profitability and control expenses.
• Quality Control & Compliance: Ensure all locations adhere to company policies, procedures, and health and safety regulations. Conduct regular audits and inspections to maintain standards.
• Guest Experience: Champion a guest-centric culture, actively seeking feedback and implementing initiatives to enhance the overall dining experience.
• Marketing & Promotions: Collaborate with the marketing team to execute promotional campaigns and local marketing efforts to drive traffic and increase sales.
• Inventory & Supply Chain: Oversee inventory management, ordering, and vendor relationships to ensure adequate stock levels and cost-effective purchasing.

Qualifications:

• 3-5 years of multi-unit restaurant management experience, preferably in a similar area or district manager role, and 2-4 years of operational experience
• Proven track record of achieving financial targets and operational excellence.
• Strong leadership and interpersonal skills with the ability to motivate and develop teams.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in restaurant management software and point-of-sale (POS) systems.
• Ability to work a flexible schedule, including evenings and weekends, as needed.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• A supportive and collaborative work environment