Host

Job Description

Job Description

Position Summary

As a Host at Folino Estate Winery, you are the first point of contact for our guests and serve as a key ambassador of our brand. Your role is to provide a warm, professional, and memorable welcome that reflects the elegance and hospitality Folino Estate is known for. You'll be responsible for managing reservations, coordinating guest seating, and ensuring a seamless and exceptional dining experience from the moment guests arrive until they leave.

• Create a welcoming environment for all guests by greeting them promptly and warmly upon arrival.

• Direct guests to their tables, provide menus, and ensure comfort before transitioning to server care.

• Offer knowledgeable and courteous responses to guest inquiries and requests.

• Thank guests sincerely as they leave, reinforcing a positive and lasting impression.

• Manage reservations using the TOCK system, both in advance and for walk-in guests.

• Maintain a balanced and efficient seating chart in collaboration with the MOD and servers.

• Communicate accurately estimated wait times and notify guests promptly when their table is ready.

• Adjust seating arrangements as needed for call-outs, large parties, or last-minute changes.

• Maintain open communication with Tasting Hosts and Servers to ensure smooth table turnover and guest flow.

• Answer phone calls professionally and handle inquiries regarding reservations, availability, and services.

• Assist with private events, group bookings, and special seating needs.

• Keep the host stand and surrounding area clean, organized, and presentable at all times.

• Assist in opening and closing duties per host checklists, including light cleaning and setup.

• Rearrange tables and chairs as needed to accommodate parties or shift layouts.

• Mentor and train new Host team members as needed.

• Support dining room flow and staff coordination, ensuring prompt and courteous service.

• Assist with special event logistics and guest communication when applicable.