Medical Assistant (Prescriber Medical Administrative Assistant)
- Answer phones and take patient calls and provide professional, accurate, satisfactory answers to their questions and concerns
- Guide patients through troubleshooting for telehealth appointments
- Call insurance for prior authorization and copay information
- Assist providers in administrative tasks
- Answer general questions about the practice and services provided
- Answer internal communication questions
- Coordinate care between patients and providers
- Schedule patient appointment
- Call in prescriptions to the pharmacy as needed and work on meds before authorizations
- Collaborate with other team members and locations to provide excellent customer service
- Help train new team members as needed
- Prepare patient files for providers
- Provide overall prescriber and site support in conjunction with Site Coordinators
- Own and manage medication logbook and download prescription monitoring reports each day for review
- Help support clinicians and prescribers in managing the waitlist
- Must maintain a professional dress code at all times
- Other duties as assigned
- High school diploma or equivalent
- Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations
- Patient and empathetic attitude as well as adaptable and flexible
- Strong time management skills, detail-oriented and organizational skills
- Computer skills, familiarity with Google Drive
- Phone skills, including familiarity with complex or multi-line phone systems
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Creating a safe, effective work environment. Patient-focused
- Possess a desire to do a thorough job in a fast-paced environment, must be detail-oriented and highly organized
- Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting
- Ability to complete other office tasks as needed
- Customer service skills
- CPR certified or willing to become certified through an accredited program
- Experience in a Medical Office or call center
- Experience as a medical assistant
- Experience verifying insurance, obtaining pre-authorizations, and scheduling for multiple providers
- Familiarly with HIPAA regulations
- Experience with EMR (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology
- Data entry skills
- Experience working with patients who are suffering from anxiety and depression is preferred
- Exceptional interpersonal and rapport building skills
- Great active listening skills
- Health and Dental Insurance
- PTO / Paid Time Off
- Short- and Long-Term Disability
- Life Insurance
- 401K match plan
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