Help Desk Technician / Executive Service Desk

Description

This person will be on a team of 6 individuals responsible for deskside service and working a ticket que, but will primarily be responsible for the Radnor, PA location while the other team members are in Winston Salem, NC and one other location. The ticket queue is for the entire organization and the team as a whole is responsible for supporting the que. There are a wide range of trouble shooting issues including network VPN, printers, desktops, mobile devices, password resets, MS Teams, Intune, Zoom, and application troubleshooting. Job Summary: This position provides advanced technical support to end users and maintains high standards in the day-to-day operations of Essent’s workstation computers and devices. The primary objective of this position is to provide end users with a stable computing platform. Essential Duties and Responsibilities Log, track and maintain tickets as reported via phone, email, IM, and walkup requests. Provide advanced end user support on pc hardware, network connectivity, printers, VOIP Phone systems, Essent applications (O365, Cisco Anyconnect, Windows AD, VMWare, etc.,) and workstation operating systems, including first line troubleshooting, problem identification and escalation. Create and maintain accounts for Active Directory/Windows Domain, Oracle Databases, SugarCRM, Zoom, Cisco Anyconnect, and RSA. Buildout laptop and desktop pc’s as needed using a standard image, SCCM and Scripts. Assist in training of end users in new software and technologies. Create, update and maintain documentation for Help Desk use. Plan and document major hardware/software upgrades for the Help Desk. Participate in asset inventories as scheduled. Review current methods and procedures and recommend improvements. Provide as needed on-call support remotely. Minimum Education & Experience Requirements: • Two year related technical degree OR a combination of relevant college education and training • 4-7 years of experience supporting Windows computers in a networked environment • A+ certification preferred • Experience with VMWare preferred • Knowledge and understanding of supported Essent applications • Knowledge of computer components, Windows 10 operating systems, networks and platforms • In-depth knowledge of Microsoft Office Systems (2016 and O365) • Knowledge of scripting (Powershell, batch file) • Ability to follow prescribed methods and procedures • Skill with attention to detail • Skill in analyzing and solving basic problems quickly and under pressure • Ability to work effectively with customers and technical staff to resolve problems • Demonstrated customer service orientation and focus • Demonstrated verbal and written communication skills

Skills

Help desk support, Customer service, Active directory, Troubleshooting, executive support, Help desk, Office 365, Windows 10, Technical support, Communication and leadership skills

Top Skills Details

Help desk support,Customer service,Active directory,Troubleshooting,executive support

Additional Skills & Qualifications

Candidate will be supporting users onsite in Radnor, PA and they will be apart of a national helpdesk supporting a ticketing que across several different locations. Communicating via emails and phone calls about 80% of the time. Essent is moving to AWS so there will be support around that initiative. Needed is personality with great personal communication skills to have a conversation and be natural and be human. Stigma with the Helpdesk is that you get techs who give you the runaround and are less than truthful techs when you call the Helpdesk - so communicate what you know and what you don’t know (Modo is Empathy, Honesty and Respect). Would love to have someone who pushes them bringing in new ideas that Essent does not have. Most of their technology is homegrown, for instance they use SCCM to build machines but if someone has a better way to design or implemented an imaging platform for a Windows System, bring it. Typically schedule is 8-5pm with no weekend support unless the particular location requests additional help.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Radnor, PA.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Radnor,PA.

This position is anticipated to close on Apr 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.