Senior HR Operations & Benefits Generalist

We are currently looking for a Senior HR Operations & Benefits Generalist to support day-to-day HR operations across the United States and Canada, ensuring a seamless, compliant, and employee-centered experience throughout the employee lifecycle.

This role serves as the primary HR Operations point of contact for the US and Canada and operates independently within a lean global HR team.

Responsibilities

• Lead administration of employee benefits and leave programs across the United States and Canada

• Manage annual benefits renewals and Open Enrollment in partnership with existing brokers and vendors

• Handle ongoing benefits operations, employee inquiries, and leave cases in compliance with federal and multi-state regulations

• Partner on recruiting processes across the US and Canada, including coordination, candidate experience, and process execution, in collaboration with HR colleagues

• Facilitate onboarding and offboarding processes, ensuring timely and accurate documentation

• Maintain and update employee records related to hires, transfers, promotions, compensation changes, and terminations

• Ensure data accuracy across HR systems (ADP, HiBob, and internal platforms)

• Identify opportunities to improve HR workflows, documentation, and operational efficiency

• Support audits and reporting requirements as needed

Requirements

• 7–10 years of experience in an HR Generalist or HR Operations role, including hands-on experience managing US benefits and leave administration

• Working knowledge of US federal and multi-state employment laws, including leave regulations and benefits compliance

• Experience supporting annual Open Enrollment and benefits renewals

• Experience participating in recruiting processes in a lean HR environment

• Working knowledge of HR systems; ADP or comparable HRIS experience preferred

• Strong attention to detail and ability to manage compliance-sensitive processes

• Strong written and verbal communication skills

• Highly organized with the ability to manage multiple priorities and seasonal peaks

• Comfortable operating independently

• Service-oriented with strong interpersonal skills

What Makes Verbit Unique?

Verbit’s 500+ individuals share a vision of making all video and audio content accessible to everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level with the support of 35,000 human professional transcribers. Our captioning, transcription, translation, and audio description services are trusted by more than 2,000 customers globally, including leading universities, corporations, legal agencies, and media entities to make their content accessible, engaging, and interactive!

Verbitizers are actively making the world more equitable for individuals with disabilities every day. After achieving the milestone of becoming a “unicorn company” and showcasing 6x revenue growth year over year, we are humbled and still fascinated by this ride. Verbit currently has a market cap of $2B, which is still growing. You too can join our journey toward accessibility and the reinvention of industry practices.

Do You Have Verbitzer DNA?

Verbitizers have the initiative to bring goals and dreams to fruition with a can-do attitude and the motivation of true go-getters.

We’re a group of:

Tech-savvy individuals who are always open to growth and learning opportunities
Adaptable and flexible people who thrive in a fast-paced, startup environment
Detail-oriented professionals who take pride in operational excellence
Effective communicators who support and represent Verbit’s people-first culture

Verbit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.