Customer Success Manager

Are you interested in the intersection of human resource technology and employee-related data, surveys and analytics? FOUNT Global has an opening on its remote-first Solutions team for a Customer Success Manager for their SaaS employee workflow analysis platform. The ideal candidates will apply strong analytical and consultative skills to own end-to-end solution delivery and to serve as a main point of contact to Fortune 500 enterprise customers undergoing major workforce-related transformation.

What You Will Be Doing:

• Owning delivery and success for a portfolio of 10–15 enterprise customers
• Leading customer solution delivery from kickoff through renewal and expansion
• Advising customers on workforce measurement strategy, employee survey design, and implementation
• Configuring FOUNT data dashboards and orient customers to their use
• Analyzing and visualizing employee experience survey data to identify friction in employee workflows
• Translating employee survey data into clear, actionable insights for HR and business leaders
• Presenting results and recommendations to senior leaders
• Partnering cross-functionally with Product, Engineering, and Commercial teams
• Proactively identifying customer risks, adoption challenges, and growth opportunities

What You Will Need:

• Degree in I/O psychology or STEM field
• Consulting experience providing workforce strategy or recommendations based on people analytics or HR data
• Familiarity with employee survey platforms (Qualtrics, Glint, Medallia, Perceptyx, etc.)
• A minimum of five years that includes SaaS onboarding, and/or customer solution delivery in the areas of workforce strategy
• Experience with people analytics or HR data
• Strong data analysis, visualization, and storytelling skills with the ability to build compelling stories from data
• Experience diagnosing customer pain points
• Proficiency with applying AI tools to streamline analysis and create insights that drive decision making for senior leaders
• Excellent presentation and communication skills (especially PowerPoint), including experience presenting to senior audiences
• Ability to manage multiple customers and workstreams simultaneously
• Proficiency with Excel and Microsoft Office
• Strong customer-service mindset and ownership experience
• Ability to travel/commute to Philadelphia or Washington, DC for in-person team meetings

If You Have This, It's A Plus:

• Familiarity with employee survey platforms (Qualtrics, Glint, Medallia, Perceptyx, etc.)
• Project or program management experience

About Fount

Fount runs a progressive working model that fosters creativity and focuses on customer goals: providing better experiences for people at work, which is a mission that we share. Working with us, you will enjoy a flexible, hybrid working model with regular offsite team events and limited travel times that support your work-life balance.

FOUNT aims to make work less of a drag for employees and companies. We offer innovative B2B software-as-a-software (SaaS) solutions that remove needless friction from work and help increase productivity. We know that organizations that deliver better work experiences are more successful. Our solutions help identify what’s at the root of employee dissatisfaction and prioritize what to fix in their work environment. By making a measurable impact on the experience of individuals at work, organizations can improve productivity, retention, and attraction of talent for the organization. We are a venture-capital backed company, operating globally. Founded in 2022 as a spinout of the employee experience consultancy, TI People, FOUNT has headquarters in Washington DC, London, and Hamburg.

We are an Equal Opportunity Employer that does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by the law. Employment decisions are based solely on qualifications, merit, and business needs.

Similar Position Titles:

• Post-Sales SaaS Implementation Consultant
• Post Sales Customer Success
• SaaS Customer Success
• Customer Success Manager