Office Assistant I/Healthy Families Primary Care ($36,691-$41,314)

Job Description

Job Description

UPMC’s Healthy Families Primary Care is seeking a friendly and organized Office Assistant I to join their team. In this role, you’ll support patients and providers by scheduling appointments, handling phone inquiries, managing check-ins, and ensuring a smooth office flow. Experience with Epic (Bridges)/EMR systems, phones, cashiering, and scheduling is preferred, as you’ll play an important part in creating a welcoming and efficient environment for our patients.

This full-time position will work Monday through Thursday from 7:00am to 5:30pm and on Friday from 7:00am to 2:30pm. No holidays or evenings are required and any weekend shifts would be on a voluntary basis. Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal