Customer Support Representative

Viewline Ventures
Philadelphia, PA

Location: Remote

Employment Type: Contract-to-Hire

About Us

Were a fast-growing stealth stage startup operating in specialized alternative markets. Our team uses data, technology, and clear processes to help people move through complex systems with confidence. We value reliability, strong communication, and operational excellence.

About the Role

As a Customer Support Representative , youll be the first point of contact for individuals engaging with our programs. Youll guide them through a structured set of steps, answer questions, collect information, and ensure they feel supported throughout the process.

This role is ideal for someone who enjoys helping people, thrives in organized environments, and can stay warm and professional while handling one-on-one video call conversations with prospective clients and gig workers throughout the day.

Key Responsibilities

  • Handle inbound questions and guide individuals through our standard workflows
  • Run short information-gathering calls using predefined scripts
  • Record accurate notes and update internal documentation immediately after each interaction
  • Monitor task queues and keep daily progress on schedule
  • Identify unusual cases and route them to internal leads
  • Support smooth handoffs across internal teams

Requirements

  • Warm, clear communicator who enjoys helping others
  • Strong attention to detail and reliable follow-through
  • Comfortable working with structured processes and guidelines
  • Stable, consistent work habits; dependable with deadlines
  • Ability to stay calm and focused in a high-volume environment
  • Available 3040 hours per week
  • U.S. work authorization required

Nice to Have

  • Experience in customer support, call centers, service roles, or administrative support
  • Familiarity with CRM or ticketing systems
  • Comfort working in fast-moving teams
  • New grads and new workers welcome

Who Succeeds Here

People who are steady, thoughtful, and reliable. You bring order to busy environments and communicate with clarity and kindness.

Posted 2025-12-12

Recommended Jobs

Babysitter

GreatAuPair LLC
Philadelphia, PA

Get hired for Fausat's babysitter Job in Philadelphia, PA. A caring and loving person. Find babysitter care work in Philadelphia.

View Details
Posted 2026-02-23

Transportation Support Coordinator (Remote) — $865-$1,195 per week

American Logistics Authority
Erie, PA

Transportation Support Coordinator (Remote) — $865–$1,195 per week Position Summary The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operati…

View Details
Posted 2026-01-01

Tool & Die / Mold Maker

Cannonball Recruiting LLC
New Freedom, PA

Tool & Die / Mold Maker Pay: $25-38/hr (based on experience level) Shift: Days Description: ~ The Tool & Die/Mold Maker will support Product Manufacturing by constructing and repairing mo…

View Details
Posted 2026-01-09

Expert Client Advisor, Watches & Jewelry

Louis Vuitton
King of Prussia, PA

Louis Vuitton in King of Prussia seeks an Expert Client Advisor for Watches and Jewelry. This role involves serving as the in-store expert, driving sales, and fostering client relationships. The posit…

View Details
Posted 2026-02-23

Systems Integration Specialist - Asset Management

Philadelphia, PA

Water At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thr…

View Details
Posted 2026-02-19

Senior Management Consultant

SGS Consulting
Pennsylvania

Job Responsibilities: Support development of hypotheses Conduct quantitative and qualitative analyses to validate / invalidate / hypotheses Develop recommendations holistically across strate…

View Details
Posted 2025-12-22

IT Systems Administrator

FAAC Technologies
Warrendale, PA

In this role, you will be the primary point of contact for end-user IT support, ensuring that technical issues are resolved efficiently. You will handle day-to-day helpdesk responsibilities with prof…

View Details
Posted 2026-01-01

Mothers Hours Start Next Week

Guardian Angel Senior Services
Westford, PA

&##127804; Flexible Daytime Shifts | Great for Moms & Caregivers with School-Age Kids &##127804; Guardian Angel Senior Services is looking for compassionate and reliable Caregivers to join our te…

View Details
Posted 2026-01-09

Senior Radon Operations Manager

Warhold Mechanicals llc
Irwin, PA

Main Street Radon Remediation Main Street Radon Remediation is a newly established, growth-focused company dedicated to delivering high-quality radon mitigation services with professionalism, cons…

View Details
Posted 2026-01-21

Carpenter

Wohlsen Construction
Lancaster, PA

Job Title: Carpenter  About Your Opportunity: Join our team at Wohlsen Construction Company, where you'll have the primary responsibility for constructing wooden structures, including blocking, ba…

View Details
Posted 2026-02-19