Centre of Excellence Manager - Top-Tier US Law Firm - Hybrid Working
Centre of Excellence Manager
Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office. You will be responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices.
- Salary to £110,000 + generous employee benefits
- £100 monthly employee contribution that can be used for lunch or other expenses
- Free lunch every Wednesday, discretionary bonuses, and more!
- 09:30-17:30 (Monday-Friday)
- Hybrid working (4 days in the office / 1 day WFH)
Key Responsibilities of the Centre of Excellence Manager:
- Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated
- Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity
- Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed
- Lead cross-functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, and technology in support of strategic objectives
- Conduct post-implementation reviews and collaborate with Portfolio Owners to assess return on investment and ensure continued alignment with business needs
- Support organizational change efforts through stakeholder engagement, communications planning, and risk mitigation
- Report to the Director of the Centre of Excellence and provide ongoing insight into initiative progress, technology effectiveness, and opportunities for improvement
Skills & Requirements of the Centre of Excellence Manager:
- Previous experience with legal technology working within a law firm
- Proven experience in project management, including the use of tracking tools and structured methodologies
- Strong background in post-implementation support, user adoption, and change management within a professional services or enterprise environment
- Demonstrated success in leading cross-functional initiatives focused on improving efficiency, user experience, and bottom-line performance
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