Account Representative

Position Overview

The Account Representative plays a key role in building and maintaining strong relationships with GAMMA Sports’ retail partners, distributors, and direct customers. This position focuses on managing existing accounts, driving sales growth through new customers, and providing exceptional service to ensure long-term customer satisfaction.

Key Responsibilities

· Serve as the primary point of contact for assigned accounts, including sporting goods retailers, distributors, and specialty shops – managing day-to-day relationships.

· Develop and maintain strong relationships with customers to promote loyalty and repeat business – creating regular communications about product and/or promotions to book of business.

· Identify opportunities to grow account revenue through upselling, cross-selling, and introducing new GAMMA Sports products.

· Process and manage orders, ensuring accuracy, timely fulfillment, and proactive communication with customers.

· Handle account inquiries, resolve issues, and provide solutions that align with GAMMA Sports’ service standards.

· Collaborate with internal departments (Customer Service, Marketing, Supply Chain, and Finance) to ensure a seamless customer experience.

· Maintain accurate account records, forecasts, sales activity reports, and pipeline updates in the CRM system.

· Monitor market trends, competitor activity, and customer feedback to provide insights that support sales strategy.

· Represent GAMMA Sports at trade shows, tournaments, and industry events as needed.

Qualifications

· Bachelor’s degree in Business, Marketing, Sports Marketing or related field (MBA a plus).

· 2-4 years of sales, account management, or customer service experience in consumer products or sporting goods.

· Strong communication, interpersonal, and relationship-building skills.

· Highly organized with the ability to manage multiple accounts and priorities.

· Proficient in Microsoft Office Suite; experience with CRM systems preferred.

· A strong understanding of the US Padel market and key retailers is a plus.

· Familiar working with Netsuite is a plus

· Passion for sports, particularly tennis, pickleball and padel, a strong plus.

What We Offer

· Competitive base salary with performance-based incentives.

· Comprehensive benefits package (health, dental, vision, 401k with match).

· Paid Time Off

· Parental Leave

· Hybrid or remote work environment with flexibility

· Employee discounts on GAMMA Sports products.

· Opportunity for professional growth in a dynamic, sports-focused company.

· A collaborative, energetic, and sports-focused work environment.

About GAMMA Sports

GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels. Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.