Front of House Coordinator

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This position is responsible for the organized, efficient operation of the Front of House at The Hotel Hershey in a supervisory capacity.

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Orchestrating and expediting the registration and checkout process in all areas of the Front of House.

• Overseeing the daily operation of the Front of House including all tasks on the daily checklists.

• Coordinating and delegating assignments to the Front of House team members.

• Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards.

• Conducting on-going training and support in all areas of the Front of House.

• Performing other duties as assigned.

Qualifications:

• Must be 18 years of age or older

• Minimum of two (2) years of related experience

• Associate's degree - Hospitality Management preferred

• 2 years of relevant work experience can be substituted for education

• Must have a valid Drivers' License

Knowledge, Skills, and Abilities:

• Industry Experience in the Hospitality/Tourism field is preferred.

• Must be proficient in all areas of the Front of House.

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (50ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer