Key Holder / Shift Leader

About CLOUD10 Smartwash:

CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We pride ourselves on being CLEANER , GREENER , SAFER , FASTER , and BETTER than our competitors.

Position Summary:

We are seeking enthusiastic and customer-oriented individuals to join our team as Key Holders. In this role, you will be the face of CLOUD10 Smartwash and the Person-In-Charge when no manager is present, predominantly during opening and/or closing, while managing a small team of wash attendants.

Key Responsibilities:

• Greet and assist customers: Welcome customers with a friendly smile and provide guidance on our services and packages.
• Process transactions: Accurately process customer payments, including cash, credit cards, and memberships.
• Maintain a clean and organized workspace: Ensure the customer service area is tidy and well-stocked.
• Promote membership programs: Educate customers on the benefits of our membership plans and encourage enrollment.
• Resolve customer inquiries: Address customer concerns and questions promptly and professionally.
• Maintain a positive and welcoming atmosphere: Create a positive and enjoyable experience for all customers.
• Assist with other dutie as assigned: Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications:

• At least 1 year of prior experience managing small teams, opening or closing a business.
• Excellent customer service skills with a strong focus on customer satisfaction.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Basic computer skills and familiarity with POS systems.
• A positive and enthusiastic attitude.
• Prior experience in customer service or retail is preferred, but not required.
• Car wash and/or detailing experience is NOT required.

Expectations

• Availability to work Fridays, Saturdays, and Sundays. (our busiest days).
• Getting your hands dirty whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
• A safe, fun, low-stress work environment.
• Hands-on training operating state-of-the-art car wash technology.