New Accounts Representative

New Accounts Representative
Location: Exeter, PA

Schedule: Monday through Friday; 8:30am to 5pm

Role Summary

Are you a people-focused professional with a passion for exceptional customer service and an interest in the automotive aftermarket industry? Keystone Automotive Operations is seeking a New Accounts Representative to join our dynamic team in Exeter, PA .

In this pivotal role, you’ll be the first point of contact for new customers - guiding them through the onboarding process, ensuring a seamless experience from application to activation. You’ll partner closely with our Sales team to deliver efficient, accurate, and friendly service that sets the tone for long-term relationships.

The ideal candidate is detail-oriented, organized, and proactive. Join our team if you are someone who thrives in a fast-paced, team-driven environment and takes pride in creating positive customer experiences that reflect Keystone’s commitment to excellence.

Key Responsibilities

• Serve as the primary point of contact for new customer inquiries via phone, email, and online channels
• Guide new customers through the onboarding and account setup process, ensuring a seamless and positive first experience
• Manage and process customer applications accurately in accordance with company policies and quality standards
• Collaborate with the Sales and Customer Service teams to support new account activation and long-term relationship growth
• Maintain and update customer data in CRM and internal systems, ensuring all documentation and correspondence are complete and current
• Identify process improvement opportunities to enhance efficiency, service delivery, and customer satisfaction
• Provide exceptional customer support by addressing inquiries, troubleshooting issues, and ensuring timely resolution
• Contribute to team success by meeting productivity, quality, and service goals
• Participate in training and professional development opportunities to stay current with company products, promotions, and systems

• Perform other related duties as assigned to support business needs

Required Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• Proven experience in Customer Service, Sales Support, or Administrative roles (automotive industry experience a plus)
• Strong communication and interpersonal skills with the ability to build rapport and manage customer relationships effectively
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and comfort working within CRM systems
• Excellent organizational, time management, and problem-solving skills with strong attention to detail
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Dependable, adaptable, and motivated with a commitment to delivering a best-in-class customer experience

Who We Are

Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:

Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations?

We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations , we believe in investing in our people. Whether you’re behind the wheel or on the phone while building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally .

We Offer:

• Health & Wellness: Medical, Dental, Vision, HSA/FSA Options
• Financial Security: 401(k) with company match, Company-paid Life Insurance & Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance & Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Discounts
• Professional Growth Opportunities: Ongoing training and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Apply Today!

Take the next step in your career and bring your skills to a company where they’ll make a real difference. Be part of a team that drives results—and drives the future of automotive distribution.

Learn more about our career opportunities: .