Service Engineer - Controls

Job Description

Job Description

Description

FS-Elliott is expanding our Field Service team! We're seeking a skilled Service Controls Engineer to support equipment installations, start-ups, commissioning, and troubleshooting of PLC and digital control systems. In this customer-facing role, you’ll work closely with Channel Partners and Customers to resolve field equipment issues and ensure optimal performance.

This is a hands-on role where technical expertise, a problem-solving mindset, and a strong commitment to safety and customer satisfaction are essential.

• Visit customer sites and installations to perform start-up assistance and troubleshooting of control systems, obtaining first-hand information to diagnose and resolve issues.
  • (Travel requirement: up to 75% of the time)
• Investigate, develop, present, and implement corrective actions to resolve system and/or process-related problems.
• Provide technical support to Channel Partners and Customers for the resolution of issues related to control systems.
• Complete work order forms and other required documentation accurately and promptly on a daily basis.
• Generate detailed reports on equipment performance and issues, providing feedback to internal departments for continuous improvement.
• Conduct training programs for Customers and Channel Partners on equipment operation, maintenance, and controls.
• Propose ideas for improving the reliability, cost-effectiveness, serviceability, and marketability of FS-Elliott equipment.

Education:

• Bachelor’s Degree (BS/BA) in an Engineering discipline or related field, or an equivalent combination of education and relevant experience.

Required Skills and Competencies:

• Strong problem-solving and process analysis skills.
• Good judgment with the ability to make timely and sound decisions.
• Self-motivated, resourceful, and adaptable; able to work independently while contributing effectively within a team environment.
• Strong customer-centric attitude with a focus on delivering high-quality service.
• Broad understanding of safety, health, and environmental rules, regulations, policies, and procedures.
• Willingness to travel extensively (up to 75%) and work outside of standard business hours when necessary (with appropriate notice).
• Ability to obtain and maintain Unescorted Site Access, including passing a drug screening process.
• Working knowledge of Microsoft Office 365 applications.
• Experience with ERP systems (preferred).
• Familiarity with relevant hardware and software systems related to industrial control systems.
• Strong verbal and written communication skills, including the ability to actively listen and convey technical information clearly and effectively.