Front Desk Manager (Hotel)

Hotel Front Desk Manager
Company: Carter Support Services
Location: Portland, Oregon

Position Summary

Carter Support Services is seeking an experienced and customer-focused Hotel Front Desk Manager to oversee daily front desk operations and ensure exceptional guest experiences. This role is responsible for managing front desk staff, coordinating guest services, and maintaining high standards of hospitality, professionalism, and operational efficiency.

The ideal candidate is a strong leader with a passion for service excellence, effective team management skills, and the ability to resolve issues calmly and efficiently in a fast-paced hotel environment.

Key Responsibilities

• Oversee daily front desk operations, including check-in, check-out, reservations, and guest inquiries

• Supervise, train, schedule, and mentor front desk staff

• Ensure outstanding guest service and promptly resolve guest concerns or complaints

• Maintain accurate guest records, billing, and cash handling procedures

• Coordinate with housekeeping, maintenance, and management teams to ensure smooth operations

• Enforce hotel policies, procedures, and service standards

• Monitor occupancy, room availability, and special guest requests

• Prepare reports related to occupancy, staffing, and guest satisfaction

• Ensure compliance with safety, security, and company policies

Required Qualifications

• 3+ years of experience in hotel front desk or hospitality operations

• Prior supervisory or management experience

• Strong customer service and interpersonal skills

• Proficiency with hotel property management systems (PMS)

• Ability to handle guest issues professionally and efficiently

• Strong organizational and multitasking abilities

• Flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Experience managing front desk operations in a mid- to large-sized hotel

• Knowledge of reservation systems and revenue management principles

• Hospitality or business-related education or certification

Core Competencies

• Guest-focused service mindset

• Leadership and team development

• Problem-solving and conflict resolution

• Attention to detail and accountability

• Communication and collaboration

Why Join Carter Support Services

• Opportunity to lead guest-facing operations in a dynamic hospitality environment

• Supportive and professional team culture

• Competitive compensation and benefits

• Growth and advancement opportunities