Substitute Bell Door Attendant
- Guest Service-Related Tasks (85%)
- Dorr Service -Related Task (15%)
- Meets and greets guests at arrival.
- Hails cabs for guests.
- Carries luggage from the guest's cab or car to the lobby, and vice versa.
- Picks up room key and luggage in the lobby and escorts guests to their room, while highlighting hotel services and amenities along the way.
- Places luggage inside the guest room and explains the room amenities to guests.
- Transfers luggage during room changes.
- Checks luggage in and out of luggage room.
- Loads luggage into cabs, limousines, busses, etc.
- Issues claim checks to guests for garage service.
- Escorts guest and carries luggage to garage ramp.
- Loads and unloads luggage for departures and arrivals, including for groups.
- Pages guests in lobby area.
- Escorts guests outside of the hotel upon check-out.
- Assists mail desk if needed to deliver guest mail and packages.
- Brings bags promptly to guests in the lobby when requested.
- Makes sure that all bags are properly tagged.
- Organizes stored luggage on shelves in the neatest possible manner.
- Makes sure that the luggage room is locked at all times.
- Counts luggage, prepares luggage slips, and logs for group check in and check out.
- Assists guests with information or directs them to appropriate department when necessary.
- Assign last bell/door attendant to complete room changes, as well as mail and message distribution as necessary.
- Calls garage valet for car pickups.
- Gives all garage and check stubs to the Front Office.
- Responsible for clearing legal loading zone of any vehicles.
Qualifications: Essential:
- 6 to 12 months experience as a Bell or Doorperson in a luxury, medium-sized hotel (or experience and education that will provide the skills necessary for this position)
- Clear use of spoken English.
- Fluency in English
- Multilingual
- High School Graduate / GED
- Must be able to stand and walk for long periods of time.
- Must be able to lift, push, pull, and carry in excess of 75 lbs.
- Work well with people.
- Ability to use tact and discretion.
status.
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