Service Manager

Recipe Philly is a first-of-its-kind restaurant concept: a full-service dining experience based on the principles of Heirloom Hospitality. Our menu is built from real family recipes, surfaced through a citywide competition and accompanying TV series. The food here means something. So does the team behind it.

We’re looking for a Service Manager to lead the front-of-house experience, owning service standards, developing the team, and ensuring every guest interaction reflects the quality and uniqueness of the concept.

Desired start date: Mid-July 2026, ahead of our August opening

What You’ll Own

This role is responsible for delivering a consistently high-level guest experience while building and leading a strong front-of-house team.

• Lead all front-of-house operations, including servers, hosts, and support staff
• Set, train, and uphold service standards across all shifts
• Drive consistency in guest experience from first impression through final touchpoint
• Partner with the General Manager to align service execution with overall business goals

Service & Guest Experience

• Champion a hospitality-first culture that feels polished, warm, and intentional
• Actively manage the floor—coaching in real time and stepping in when needed
• Handle guest feedback and service recovery with professionalism and urgency
• Ensure reservations, pacing, and flow of service are executed seamlessly

Team Leadership & Development

• Hire, train, and develop a high-performing FOH team
• Create clear expectations and hold team members accountable to standards
• Foster a positive, professional environment that supports retention and growth
• Collaborate with the Bar Lead/Mixologist and Culinary Director to ensure alignment across the guest experience

Operations & Execution

• Support scheduling, labor management, and shift planning
• Ensure all service-related systems and processes are followed consistently
• Maintain cleanliness, organization, and readiness of the dining room and guest-facing areas
• Oversee service across multiple formats, including full-service dining and alternative pickup experiences (e.g., food lockers)

What We’re Looking For

• Proven experience leading service in a high-quality, full-service restaurant
• Strong floor presence with the ability to lead by example
• Excellent communication and guest engagement skills
• Ability to coach, develop, and motivate a team in a fast-paced environment
• Highly organized with attention to detail and service consistency
• Comfortable operating in a high-visibility, high-expectation environment

Why This Role Is Different

This is not a traditional service manager role. You’ll be helping define what service looks like for a new concept—one that blends hospitality, storytelling, and community in a highly visible setting.

You’ll work closely with an experienced leadership team, including the General Manager, Culinary Director, and Bar Manager, to build a service model that is both operationally sound and memorable for guests.