Customer Relationship Associate - Hybrid

FINANCIAL CUSTOMER SERVICE – HYBRID POSITION

Our Client, a world-renowned leader in investment management, is seeking motivated talents with Customer Service skills and passion for the financial industry.

Join us and become part of an organization where your talents will be recognized, your potential will be nurtured, and your career will flourish. Make an impact that matters.

Apply now and embark on a journey of growth, fulfillment, and excellence in client relations!

Location: ***Hybrid model (3 days in office, 2 days remote).

Malvern, PA

Shift:

M-F, 8:30AM - 6PM.

*Availability to work on weekend days.

Pay Rate:

$23/hour

salary: $23 - $23.01 per hour
shift: First
work hours: 8:30 AM - 6 PM
education: High School

Responsibilities

What you will be doing:

· Provides exceptional client service by taking inbound calls and serving as initial point of contact for clients, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.

· Demonstrates strong interpersonal and client relationship management (CRM) skills.

· Follows standardized procedures to meet client needs. May conduct research for complex requests.

· Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.

· Documents client and team feedback in support of service improvement efforts within the business.

The right candidate will have:

· 2 years of Customer service and prior insurance or financial experience.

· Undergraduate degree in Business, Finance, Communications, or equivalent combination of training and experience.

· Exceptional client-relation, telephone etiquette and communication (oral and written) skills.

· Adaptability and ability to work in a fast-paced environment.

· Working knowledge and ability to use multiple computer software/systems simultaneously.

Skills

• Customer Service
• call center
• Customer support
• bank
• banking
• Finance
• financial
• Telephone Etiquette
• bartender
• server
• Hospitality
• insurance
• retail
• credit union
• communication skills

TO APPLY: Email Resume to: [email protected]

If this job is not for you, feel free to refer a friend

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.