Director of Service - Commercial MEP Systems
- Mentor and manage service managers, supervisors, and field service teams
- Set performance goals and champion a culture of safety, accountability, and continuous improvement
- Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
- Develop and implement service policies, procedures, and best practices
- Collaborate closely with construction, project management, and sales teams to ensure seamless operations
- Build strong client relationships and act as the senior escalation point for service issues
- Monitor service performance metrics and customer satisfaction data
- Manage the service department budget and drive profitability
- Track margins, cost controls, forecasts, and performance analytics
- Identify opportunities for service line growth, upselling, and recurring revenue
- Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
- Lead continuous quality improvement initiatives
- Develop long-term service strategies aligned with organizational goals
- Evaluate and implement technologies and tools that increase operational efficiency
- Analyze market trends and recommend new or improved service offerings
- Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
- 8–12 years in construction or service operations, with 5+ years in leadership
- Strong knowledge of service, maintenance, and warranty operations
- Proven ability to manage teams, budgets, and complex workflows
- Excellent leadership, communication, and problem-solving skills
- Experience in commercial construction or specialty trades (HVAC, Plumbing)
- Familiarity with service management software and ERP systems
- Certifications such as PMP or CCM
- Ability to visit job sites as needed
- Occasional standing, walking, or lifting on construction sites
- Valid driver’s license and ability to travel locally or regionally
- Strategic Thinking
- Customer-Focused Leadership
- Financial & Operational Acumen
- Conflict Resolution
- Team Development & Performance Management
Ref: #260-Eng NY Transit
Recommended Jobs
AI Engineer, Internal Enablement & Productivity
Job Description Job Description Company Description Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flag…
Plant Maintenance Laborer Technician
Job Description Job Description Job Title : Plant Maintenance Laborer Technician About Us: Masters is a respected local leader in the Concrete Industry serving Northeast PA and the Southern…
Mid-Level Civil/Environmental Engineer - Sustainable Site Development
Job Description Job Description Hunt Valley Environmental, LLC (HVE) is a small environmental engineering firm located in Westmoreland County, PA. HVE has a diverse group of private, public and …
CDL Class A Truck Driver Flatbed Training Provided Home Weekends
Objective. CDL Class A, home weekends steady pay and reliable freight for experienced truck drivers., Overhaul Carriers Ltd. Trainees: must have 1 year of Over-the-Road or Regional experience, …
Future Opportunities / CMM Programming Engineer
We are considering a CMM Programming Engineer to join our federal team at our York, PA location. Our team at the Grantley Plant custom designs, develops, and manufactures critical HVAC and refrig…
Field Operations Manager
We are excited to be recruiting on behalf of our growing partner - a leading field and technical services provider in the B2B sector, specializing in vending, POS solutions, and coin-operated machine…
Power Substation Area Lead - #2913
Job Description Job Description What We Offer: Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education…
Ministry Leader - Harrisburg
Job Description Job Description Introducing IFI, and why you want to be a Harrisburg Ministry Leader with us: International Friendships, Inc. is a growing faith-based organization, whose missi…
Medical Scribe
About ScribeAmerica: Launch your healthcare journey with a company that's making a real difference. We're huge – over 3,000 locations! – and we're recognized as a top workplace by Forbes and Ha…
Licensed Clinical Social Worker
Job Description Job Description North Side Christian Health Center is looking for a new Licensed Clinical Social Worker. The role of the Licensed Clinical Social Worker is to consult, evaluate, d…