Senior Manager, Client & Strategic Solutions

Job Description

Job Description

Looking for a career that challenges you, fosters growth, and recognizes your contributions—all while keeping things fun? At US HealthConnect (USH), we don’t just talk about our core values, we live them. With one of the industry’s highest employee retention rates, and a rapidly growing portfolio of healthcare clients and services, USH is a place where careers take root and thrive. As a leader in medical education, healthcare publishing, and pharmaceutical marketing services, we deliver relevant, practical information to healthcare professionals worldwide.

We are currently seeking qualified candidates for the position of Senior Manager, Client Services & Strategic Solutions for ReachMD, subsidiary of US HealthConnect. ReachMD is a medical education company specialized in providing relevant and practical education for healthcare professionals to help improve patient outcomes. The Senior Manager, Client Services & Strategic Solutions is responsible for the successful delivery of projects, as well as communication with the client post-sale. A critical function of the Senior Manager, Client Services & Strategic Solutions is ensuring consistent communications with the client throughout project implementation and understanding the client’s needs, business, and educational intent.

What a day in the life of a ReachMD Senior Manager, Client Services & Strategic Solutions looks like:

• Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy
• Understanding the scope of the project(s) and success criteria
• Ensuring project fiscal health is maintained and timelines are met
• Engaging with clients & other stakeholders on a regular basis
• Understanding & actively participate in client’s medical-regulatory-legal processes, where appropriate
• Providing oversight and direction to project management team
• Delivering metrics reports
• Assisting business development team in client strategy and tactical plans both pre & post sale
• Acting as a consultative resource to our clients demonstrating our expertise and knowledge
• Supporting your business development counterpart with client renewal strategy

What we expect from qualified candidates:

• We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office
• Possess a bachelor’s degree (B.S.) or equivalent
• Have a minimum of 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
• Possess comfort and confidence leading client meetings
• Possess exceptional written, verbal, and analytical skills
• Understanding data and critical metrics that are important to clients
• Understanding medical regulatory submission (MLR) process and systems is a must
• Maintain excellent attention to detail and have the ability to prioritize
• Have the ability to handle conflict and problem-solve
• Exhibit strong leadership qualities
• Be flexible and independent while working in a fast-paced environment
• Be able to travel and work extended hours, as needed
• Be proficient in MS Office, Salesforce, and Project Management systems

What qualified candidates can expect from us:

Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. We value hard work and a positive, can-do attitude, and in return, we foster a fun, friendly, and team-oriented culture.

Interested? Please submit your resume, and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.

Job Seekers: Stay Alert for Scams. We want to ensure that you are well-informed about a serious matter affecting the job market. Scammers are impersonating employers to deceive applicants. We understand the importance of your job search and want to ensure your experience is positive. Here are a few tips to ensure your search is secure:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn and Indeed). Be cautious of other sources claiming to represent organizations.
• Verify the legitimacy of any job postings. Visit our website career’s page to confirm the validity of any openings.
• Verify communications. We will only contact you through company email addresses (e.g., ushealthconnect.com) and phone numbers.
• Remember that during the application process, we will never request sensitive personal or financial information from you.
• Our interviews are conducted through official channels (such as phone, or video calls). We do not conduct interviews via chat apps like WhatsApp, Telegram, or Discord.