FOH Operations Manager

Front of House Operations Manager

Okie Dokie Donuts | Philadelphia, PA

Okie Dokie Donuts is seeking a full-time Front of House Operations Manager to lead daily service operations, support staff development, and help maintain an exceptional guest experience.

This is a hands-on leadership role. The FOH Operations Manager works alongside the team during service while helping maintain standards, manage staffing, and ensure smooth daily operations.

We are looking for someone who takes pride in running a smooth operation, supporting their team, and creating a great guest experience. Candidates who enjoy improving systems and contributing ideas will find opportunities to do so, but the primary focus of this role is leading daily front-of-house operations.

Compensation

• $20.00/hour base pay
• Guaranteed minimum $5.00/hour additional tip income
• Typical total compensation exceeds $25.00/hour
• Full-time position

Responsibilities Service Leadership

• Lead daily front-of-house operations
• Support service during peak periods
• Maintain hospitality, speed, and accuracy standards
• Resolve customer concerns professionally and effectively
• Set the tone for a positive guest experience

Team Leadership

• Train and support front-of-house staff
• Assist with onboarding and development of new employees
• Provide coaching and feedback
• Help foster a positive, accountable team culture

Operations

• Manage front-of-house inventory and ordering
• Create and maintain staff schedules
• Support labor management and daily operational planning
• Maintain organization and consistency across shifts

Collaboration

• Work closely with ownership and back-of-house leadership
• Communicate production needs and guest feedback
• Support special events, promotions, and new initiatives

What Success Looks Like

After six months, successful candidates will:

• Lead service confidently during busy periods
• Maintain strong hospitality and operational standards
• Create effective staff schedules
• Help train and develop team members
• Be trusted to run daily front-of-house operations independently

Qualifications Preferred

• 2+ years of restaurant, bakery, café, or hospitality management experience
• Strong communication and leadership skills
• Experience with scheduling and inventory management
• Ability to stay calm and organized in a fast-paced environment
• Commitment to hospitality and team development

Required

• Weekend availability
• Reliable transportation
• Ability to stand and remain active for extended periods
• Ability to lift up to 50 pounds

Why Okie Dokie Donuts?

We are a dedicated gluten-free bakery known for creative donuts, growing savory offerings, and a strong commitment to quality and hospitality.

We're a growing business that values reliability, teamwork, and continuous improvement. Team members are encouraged to share ideas and contribute to how we operate, but first and foremost we're looking for someone who can lead a great service team and help deliver an exceptional guest experience every day.

If you're looking for a leadership role where you can make an impact, develop a team, and help create a great experience for both guests and staff, we'd love to hear from you.