IT Administrator

Job Summary
The IT Administrator ensures the seamless operation of our IT infrastructure. The person in this role is responsible for managing the company’s IT resources, including hardware, software, insurance-specific applications, and network systems, all while supporting the team in resolving IT issues efficiently and effectively. The IT Administrator will determine best practices, conduct audits, and make recommendations for the organization.

Duties/Responsibilities

• Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues.
• Oversee the maintenance and administration of IT resources, including hardware, software, insurance specific software, and network infrastructure.
• Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapt plans and priorities to address resource and operational challenges.
• Implement resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.
• Manage relationships with multiple audiences including business and IT partners up to the Director.
• Periodically work directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors.
• Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitor expenses throughout the year and revises expectations as needed.
• Directly manage insurance carrier portals, ensuring secure and efficient user access.
• Collaborate with the agency management team to develop and implement long-term IT strategies and plans.
• Ensure compliance with IT policies and procedures and maintain up-to-date documentation.
• Monitor and manage IT budgets, including procurement of IT equipment and services.
• Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative.
• Oversee the implementation and management of enterprise-wide Cyber Security along with annual Cyber Security Audits to determine compliance with all associated regulatory agencies.
• Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies.
• Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight.
• Keep abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry.
• Performs other duties as assigned.

Required Skills/Abilities

• Prior supervisory or leadership experience required.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Excellent verbal and written communication skills to convey technical information clearly.
• Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring a supportive and understanding interaction every time.
• Proficiency in supporting and configuring Microsoft Windows and Azure Environments
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Understanding of remote support tools and ticketing systems (ex: Zoho Desk) e.g., Zendesk, ServiceNow, Freshdesk).
• Proficiency with PC and MS Office (Word and Excel)
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and ability to work both independently and as part of a team.
• A passion for learning and staying updated on emerging technologies and IT best practices .
• Ability to work within a team atmosphere with a willingness to ask for and receive feedback at all levels.

Education and Experience

• Bachelor's degree, or four-year related experience required.
• Seven years' experience in related IT function or seven years' business experience required.
• Experience leading, mentoring, or coaching others

Benefits

• Salary: $93,000 - $100,000 annually
• Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families.
• 401K with employer matching.
• PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime.
• A casual office environment with a dedicated and professional team.

About Sovereign Insurance Group
Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion.

We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party's interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.