Mitel Technician
Job Description
Job Description
We are seeking an experienced Mitel Technician to join our team! This role is responsible for the installation, configuration, maintenance, and support of Mitel communication systems, including VoIP phones, PBX systems, and related applications.
Responsibilities:
- Install, program, and configure Mitel communication systems such as MiVoice Business, MiCloud, and MiCollab
- Perform regular maintenance, system updates, and software patches to ensure optimal performance and uptime
- Troubleshoot and resolve hardware, software, and network issues affecting Mitel voice systems
- Manage user accounts, extensions, call flows, and system configurations based on operational needs
- Collaborate with IT and network teams to ensure proper integration between Mitel systems and other enterprise technologies
- Provide end-user support and training to ensure effective use of system features and tools
- Maintain thorough documentation of configurations, updates, and troubleshooting processes
- Coordinate with vendors and service providers for escalated support or complex repairs
Requirements:
- Associate’s degree in information technology, Telecommunications, or related field, or equivalent experience
- Proven experience supporting or administering Mitel communication systems
- Strong understanding of VoIP, SIP, telephony, and networking fundamentals (LAN/WAN)
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong communication and customer service abilities
- Mitel Certified Associate or equivalent certification preferred
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