Client Coordinator

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

We are seeking a highly organized and client-focused individual to join our dynamic team. The Client Coordinator will be responsible for the implementation and administration of group policies, ensuring excellence in service delivery and driving process improvements across a diverse client portfolio.

This individual will serve as the primary operational liaison for Distribution, Clients, and Third-Party Administrators (TPAs). The current employee work arrangement for this position is fully remote.

Responsibilities include but are not limited to:

• Lead and owns the implementation from the prospect stage to successful onboarding of new clients into the billing administration platform, confirming all components-including enrollment, plan administration, billing, beneficiary services, termination, and life claim facilitation services-are configured and aligned with plan requirements.
• Primary scope is across life and voluntary benefits.
• Engage with clients to understand their unique challenges and opportunities, collaboratively strategizing to drive impactful outcomes during the implementation process.
• Provides consultative solutions during implementation and throughout the client’s life cycle.
• Proactively serves as the primary point of contact for client interaction while fostering strong relationship management to ensure seamless and effective support for billing, administration, and enrollment needs
• Represents client interest in internal discussions and enterprise-wide projects, contributing to system enhancements, automation efforts and process redesign initiatives
• Collaborates cross-functionally with internal stakeholders including Billing, Compliance, Claims, and IT to ensure seamless execution of administrative tasks and issue resolution
• Executes issue escalation and resolution protocols through thorough root-cause analysis and clear stake holder communication
• Manages a broad and diverse book of business, supporting employer groups ranging from 100 to a million covered lives.
• Engages in continuous learning to expand business process, digital, and operational knowledge.
• Participate in the development of procedures, training materials, and knowledge resources.
• Identifies opportunities to apply automation, workflow tools, and AI‑enabled solutions.

Qualifications:

• Bachelor’s degree or equivalent work experience
• Proficiency in Microsoft Office especially Microsoft Excel
• Knowledge of Group Insurance and/or related industry products and services preferred
• Strong organizational and prioritization skills with demonstrated ability to manage multiple responsibilities in a high-volume, deadline-driven environment
• Excellent interpersonal and relationship management skills with the ability to influence, partner and build trust across stakeholders.
• Strategic thinker with strong analytical and problem-solving abilities
• Excellent work ethic with the ability to prioritize and meet deadlines.
• Self-motivated with intellectual curiosity, a commitment to continuous improvement and a high level of personal accountability

It would be a plus if you had:

• Minimum of 3-5 years of Group Insurance or Financial Services experience

• Experience working directly with vendors, sales, and brokers in a client-facing or project management capacity.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level .

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .

• 401(k) plan with company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit

Work Life Balance | Prudential Careers.

Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

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