Administrative and Program Manager

Job Description

Job Description

Description:

The Administrative and Program Manager is responsible for providing high-level administrative, billing, compliance, and data management support to the CLA (Community Living Arrangements) program. This role ensures accurate billing, documentation integrity, staff compliance tracking, and efficient office operations.

Schedule Available:

8am - 4pm: Monday - Friday

Contributions:

Administrative Support

• Phone and voicemail management.
• Meeting scheduling and Outlook calendar management.
• Office support including inventory, supplies, mail, printing, and organization.
• Liaison support with CLA and Verland administrative staff.
• Filing systems for billing, invoices, charts, reports, compliance.
• Document creation including spreadsheets, trainings, and forms.
• Intranet content posting for CLA.
• Note taking during CLA meetings as directed

Billing & Financial Responsibilities

• Assist billing and program staff with service units for CLA individuals/liaison between CLA and AE.
• Liaison with CLA and CAO regarding waiver renewal/ recertification.

Client Chart & Documentation Compliance

• Create, update, maintain, and discharge charts from ICM.
• Maintain master client list and CLA database.
• Track monthly reporting and cross-reference documentation.
• Support paperless documentation initiatives.

Staff Compliance & Credential Tracking

• Residential staff tracking (trainings, medical requirements, licenses).
• Monthly background checks (SAM, MediCheck, Exclusions).
• QA/inspection tracking for fire drills, inspections, forms.

Data Entry, Reporting & Analysis

• Collect, compile, and analyze administrative, compliance, and training data.
• Produce reports, charts, and dashboards.
• Improve documentation workflows and digital processes.
• Maintain policy and procedure documentation.

Additional Duties

• Assign therapists in HCSIS.
• Assist with incident management, regulatory compliance, HRST tasks.
• Support CLA leadership as needed.

Exceptional Benefits: Minimum of 30 hours worked, and employees enjoy a comprehensive benefits package:

• Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)
• Healthcare Flexible Spending Account (HSA)
• 403b – Traditional and Roth with Company Match
• Tuition Reimbursement (for core positions)
• Competitive PTO Plan
• 8 Paid Holidays
• Incentive in lieu of Medical coverage
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

• Strong data entry and processing accuracy.
• Excellent organization and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft 365; EHR experience preferred.

Minimum Qualifications

• High school diploma/GED; Associate degree preferred.
• 2–3 years administrative, billing, or data entry experience.
• Healthcare or insurance industry experience preferred.

Verland is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.