Community manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This position serves as the central point of contact for workplace operations and colleague experience, ensuring optimal functionality of office spaces while providing exceptional service to all occupants. The role combines facility management, colleague engagement, and administrative support to create a seamless, productive workplace environment that meets service level agreements and regulatory compliance standards.

Your day-to-day tasks will include:

• Conduct daily site walks to assess office, floor, and facility conditions, ensuring meeting rooms and collaboration spaces remain in ready-to-use condition
• Manage colleague inquiries and work requests tactfully, triaging issues to appropriate parties within established timeframes
• Serve as the primary office host, greeting colleagues by name when possible and maintaining visible engagement throughout the workspace
• Coordinate conference room bookings, food deliveries, facility requests, and room setups to support business operations
• Collaborate with facilities management, engineering, project management teams, and external vendors to maintain workspace functionality
• Provide site tours for new hires and assist with colleague engagement initiatives and events as directed by clients
• Respond to all colleague requests (verbal and email) within one business day, including personal follow-up to ensure resolution
• Monitor and maintain office equipment including kitchenette and pantry facilities in good working condition
• Administer workplace policies such as clean desk protocols and appropriate space usage guidelines

Desired experience and technical skills:

Requirements

• Previous experience in facilities management, office administration, or workplace services
• Strong interpersonal and communication skills with ability to build trusted advisor relationships
• Demonstrated ability to prioritize multiple tasks and manage urgent requests effectively
• Knowledge of workplace safety regulations and compliance requirements
• Proficiency in administrative software and room booking systems
• Professional demeanor with customer service orientation

Preferred:

• Experience in corporate workplace management or hospitality services
• Familiarity with service level agreement (SLA) management and reporting
• Project management or vendor coordination experience
• Background in colleague engagement or event coordination activities

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages for hourly employees through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.