Case Manager, Supportive Housing

The Case Manager’s role is to assist by providing housing location or relocation support, budget counseling, and case management to diverse client populations through referrals to the program. Build strong, effective professional working relationships with clients utilizing person-centered strategies. Demonstrate strong ethical values and maintain appropriate levels of confidentiality.

Key Qualifications:

• Minimum Education Requirements- Bachelor’s degree in social work or related field strongly preferred; Associate’s degree in social work or related field plus one year of relevant experience required.
• Ability to speak, read, and write English and Spanish preferred
• Excellent communication skills, especially listening, mediation, and writing skills
• Strong organizational skills with the ability to meet a demanding workload
• Detail-oriented to complete requirements of files and contract compliance
• Adherence to the Housing First philosophy of ending homelessness.
• Ability to remain calm and interact professionally and effectively with clients, staff, service providers, and/or others in difficult, stressful, and/or crisis situations required.
• Sensitivity to the cultural and socioeconomic realities of those served.
• Commitment to the principle that everyone has strengths, including the capacity to grow and change.
• An approach to service that is trauma-informed, recovery-focused, and empowers people to resolve their own challenges to the fullest extent possible.
• Basic knowledge of tenants’ rights and responsibilities and case management best practices.
• Concentrated record keeping, budgeting, and mathematical skills.
• Strong computer skills, including proficiency in MS Word, Outlook, Excel, and data management systems, are essential.
• Demonstrated knowledge of county social service agencies and community programs, or commitment to acquire knowledge.
• Ability to work collaboratively with other personnel, service providers, and/or other professionals.
• Capacity to maintain a helping role and to intervene appropriately to meet service goals.
• Current/valid driver’s license and a vehicle that is registered, inspected, and insured.
• Willingness to travel throughout Lancaster city and county and occasionally surrounding counties.
• Commitment to Tenfold’s Core Values:
  • Empowerment;
  • Innovation;
  • Integrity;
  • Teamwork;
  • DE&I

Review of resumes will begin immediately and continue until a candidate is appointed.

Qualified applicants should send, via e-mail: a letter of interest and resume to:

Sandra Schnee, Human Resources Manager

[email protected]

Tenfold

308 E. King Street

Lancaster PA 17602