Analyst

Job Description

A Fortune 500 client is looking for an IT Point-of-Sale Analyst to join their team. He/she will be supporting Point-of-Sale integration and conversion projects, which will be impacting customer sites. Will be responsible for a variety of software-related configurations, troubleshooting, set up, implementations, support, etc. This will involve getting familiarized with the platform, redeploying accounts within the system, aligning and mapping the data between the two systems, setting up barcodes, implementing and designing menu boards/menu pages, etc. and then providing continuous improvement/optimization. Will be facilitating Point-of-Sale quality assurance efforts, confirming that POS products are configured and tailored to meet the diverse needs of the business. Will be working with a variety of users (field users, clients, execs, etc.) and ensuring satisfaction from pre to post go-live. Will be attending project calls, gathering requirements, creating/presenting specific configs and working with stakeholders/the field to ensure that implementations are operating smoothly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of experience as an IT Point-of-Sale Analyst, working on large-scale implementations and deployments

• Experience with a variety of Point-of-Sale solutions, both software and hardware (i.e. FreedomPay, Oracle Micros, NCR, etc)

• Experience configuring and troubleshooting POS software (i.e. deploying accounts, menu pages, data alignment/mapping, barcodes, etc)

• Experience providing over-the-phone support to customer sites and the field (i.e. monitoring onsite installation, device set up, etc) Ability to quickly learn and adapt to new software/applications, to then effectively handle and resolve a variety of incidents - Mashgin or Grubhub configuration experience

• ServiceNow experience