Community Manager

ABOUT THE OPPORTUNITY

As we continue to expand our real estate footprint, we are seeking a full-time Community Manager to be based in Pittsburgh. The Community Manager will report directly to the Director, Operations and interact daily with other internal company departments, as well as external vendors and partners.

This position is a high-impact, high-visibility role that serves not merely as a front desk presence, but as a catalyst for success. The Community Manager is the face of and the key to driving our best-in-class customer experience. The Community Manager manages the day-to-day operations of the community, while also working with rest of the operations team to strategize long-term. While individual tasks may be varied, the goal is to provide superior support to our member companies and ensure the space is running efficiently. The Community Manager also helps to drive member engagement and works closely with our sales team to ensure consistency for all current and potential members. The Community Manager is responsible for maintaining a vibrant sense of community, handling walk-in, in-person tours, and helping to create memorable member events, incorporating online tools and in-person networking to create relationships that strengthen Workbox’s brand in the community.

KEY RESPONSIBILITIES

Member Relations

• Consistently providing quality customer service to community members, guests and prospective customers.
• Creating community engagements developed to build connections between members – especially member-to-member introductions.
• Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
• Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
• Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
• Regularly informing members of special events, building repairs, community news, etc.
• Managing conference room bookings.
• Resolving member complaints and issues using empathy and active listening.
• Managing controllable community expenses to an established budget.

Community Engagement

• Developing and implementing creative, social, and fun events at the community, while managing expenses and tracking participation.
• Assisting in creating opportunities for curated connections that drive growth among members and the larger Workbox community.

• Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
• Supporting and executing member events and programming that enhance engagement and add value.
• Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
• Encouraging members to leverage Workbox resources and partnerships to advance their businesses. 
• Identifying opportunities to introduce Workbox offerings that enhance member success and retention. 

Facility Management

• Upholding all Workbox standards to meet regular facility audit requirements.
• Managing all site operations and communicating with the operations team to ensure member success.
• Ensuring the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces.
• Managing mail and deliveries for members.
• Ordering and maintain office logos and Workbox branded materials.
• Maintaining workspace inventory and community expenses.
• Understanding and always being ready to implement fire and emergency plans.
• Managing and maintaining relationships with vendors, property managers and landlords.

Requirements

• 3-5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
• Familiarity with multi-site operations.
• Bachelor’s degree preferred.
• Strong interpersonal skills with the ability to build genuine relationships.
• A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
• Highly organized with excellent time management and multitasking abilities.
• Comfortable with light cleaning duties and maintaining a well-kept environment.
• Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
• A team player with a positive attitude and a strong sense of ownership and accountability.

Benefits

• Comprehensive health benefits, including medical, dental and vision coverage
• Company-paid life insurance
• 401(k) plan
• Generous paid time off
• FSA, HSA and commuter benefits
• Ongoing training and professional development