Operations Manager

Operations Manager Transportation & Logistics based in Bensalem, PA, you will oversee daily terminal operations, lead a cross-functional team, and ensure efficient, compliant movement of freight. You'll drive process improvements, manage key performance indicators, and collaborate with maintenance, safety, and customer service to deliver outstanding service and optimize cost-to-serve.

Key Responsibilities:

Terminal Leadership & Team Management

• Supervise dispatchers, drivers, warehouse staff, and support personnel at the Bensalem terminal.
• Recruit, train, coach, and develop high-performance teams; conduct regular performance reviews.
• Foster a culture of safety, accountability, and continuous improvement.

Operational Oversight

• Manage daily load planning, driver scheduling, and yard operations to meet service and productivity targets.
• Monitor on-time pickups/deliveries, dwell times, and equipment utilization; implement corrective actions for any variances.
• Ensure compliance with DOT, FMCSA, OSHA, and company policies; lead terminal safety audits and investigations.

Process Improvement & Cost Control

• Identify opportunities to streamline workflows, reduce deadhead miles, and lower operating costs.
• Implement Lean or Six Sigma principles to drive efficiency in dispatch, yard management, and driver utilization.
• Develop and track KPIs (e.g., cost per mile, on-time percentage, driver productivity) and present actionable insights to senior leadership.

Customer & Stakeholder Engagement

• Act as point of escalation for customer issues, proactively communicating status updates and resolution plans.
• Collaborate closely with Sales and Customer Service teams to align operational capabilities with customer requirements.
• Build and maintain strong relationships with vendors, brokers, and service providers.

Financial & Administrative Duties

• Prepare and manage the terminal's operating budget; monitor labor, fuel, and maintenance expenses.
• Oversee payroll accuracy for terminal personnel and drivers.
• Ensure accurate recordkeeping in TMS, yard management, and compliance systems.

Qualifications:

• Experience: 5+ years in transportation/logistics operations, including 2+ years in a management role at a terminal-level in the food-grade tanker or bulk liquid transportation industry.
• Industry Knowledge: Familiarity with bulk liquid tank operations.
• Technical Skills: Proficient with Transportation Management Systems (TMS), yard management software, and Microsoft Office.
• Leadership: Strong people-management skills with proven ability to develop teams and drive accountability.
• Analytical Ability: Comfort with data analysis and KPI reporting; able to translate metrics into operational improvements.
• Communication: Excellent verbal and written communication skills; adept at stakeholder engagement.
• Compliance: In-depth knowledge of DOT/FMCSA regulations, HOS rules, and OSHA safety standards.

Work Environment:

• On-site at the Bensalem, PA terminal with occasional travel to other facilities.
• Fast-paced, dynamic setting with direct oversight of shop, yard, and office operations.

Benefits:

• Competitive salary and performance-based bonus
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Company-paid life insurance