Microsoft Systems Engineer

Power Home Remodeling is a leader in the home remodeling industry and has a robust technical infrastructure built to support both employees and customers. Power has a strong focus on company culture, teamwork, and the ability for everyone to contribute to achieving goals. Power is looking for a Systems Engineer to work at our headquarters location in Chester, PA. System Engineers at Power build and maintain the infrastructure that supports our mission-critical Corporate IT Systems. The Systems Engineering department has a focus on designing, creating, administering, and continuously improving core on-premise systems that support critical business applications, including our ERP platform (Microsoft Dynamics Great Plains). Engineers in this role are responsible for deploying, maintaining, and improving existing infrastructure, while ensuring the availability, performance, and stability of ERP and other mission-critical systems. This includes supporting production environments, responding to incidents, and proactively identifying opportunities to improve the resiliency of core systems. Power is a fast-growing company, and we are looking to onboard more technical engineers to help expand our capabilities. System Engineers at Power will work with a focused and dedicated team of passionate IT professionals to achieve goals.

• Plan, provision, and maintain on-premise hardware and server infrastructure
• Perform system upgrades, patching, and lifecycle management for infrastructure and ERP-supporting systems.
• Coordinate with ERP vendors on projects, upgrades, and support tickets.
• Maintain and improve infrastructure using automation tools and scripting.
• Support and maintain systems backing Microsoft Dynamics Great Plains, including Windows Server and SQL Server components.
• Participate in an on-call rotation using PagerDuty to respond to and resolve incidents.
• Troubleshoot and resolve complex infrastructure and system issues across multiple layers.
• Respond and resolve complex infrastructure and ERP-related issues as needed.
• Maintain accurate documentation, runbooks, and operational procedures.
• Contribute to infrastructure modernization and reliability initiatives.
• Partner closely and support Corporate Finance, vendors, and development teams to ensure system availability and performance.

• Strong ability to communicate clearly and collaborate effectively.
• Comfortable working in an Agile environment, tracking work and progress.
• Proactive mindset with a strong desire to learn, improve, and automate.
• Ability to follow established standards, procedures, and best practices.
• Demonstrates strong customer empathy and a service-oriented mindset when supporting critical systems and stakeholders.
• High sense of quality, ownership, and accountability.
• Capable of proposing and implementing custom in-house solutions to meet business needs.

• Strong experience administering Windows Server environments (2016-2022)
• Experience supporting on-premise Microsoft infrastructure, including: DNS, Group Policy, File services, and high availability solutions
• Experience supporting ERP systems, preferably Microsoft Dynamics Great Plains
• SQL Server administration fundamentals (backups, maintenance, performance basics)
• Experience with virtualization and IaaS technologies (VMware, Hyper-V, Proxmox, or similar)
• Infrastructure automation and configuration management experience (Ansible, Puppet, or similar)
• Scripting experience using PowerShell, Bash, and/or Python
• Understanding of Git workflows and version-controlled infrastructure
• Experience with monitoring, alerting, and logging systems
• Ability to diagnose, troubleshoot, and resolve complex, multi-system issues
• Experience debugging and maintaining custom infrastructure tooling or scripts

• Hands-on experience with physical data centers and server hardware
• Exposure to container infrastructure (Docker, Kubernetes)
• Infrastructure-as-code practices
• Experience with authentication systems (Active Directory, LDAP, OIDC)
• Experience with metrics visualization platforms and observability tooling

• Full medical, dental, life, and disability insurance plans that can be tailored to your specific needs and the needs of your family
• A competitive 401(k) retirement savings program matched by Power
• Competitive salary
• All the tech you need - We'll pay for whatever hardware and software you need to work and make sure you're regularly upgraded to the latest versions
• Personal development - We provide books, courses, and conferences
• Paid parental leave - When the time comes to welcome a new member of the family, we offer paid parental leave
• 3 events per year focused on internal development and improvement