Plant Site Support Specialist

Salary: $50k

Office Status: Plant site travel in Pennsylvania

Key Responsibilities:

• Provide on-site IT support for plant operations, addressing issues quickly and professionally.
• Strong communication/people skills are essential, dealing with high stress situations and upper management
• Assist in deploying networking and telecom equipment in coordination with the central Network Team.
• Offer hands-on support with server racks, switches, and basic networking infrastructure (no advanced programming/building required).
• Collaborate on team initiatives and assist with IT-related projects as needed.

Preferred Background:

• 3-4 years of general IT work
• Prior experience supporting IT needs in a plant, industrial, or manufacturing environment.
• If they don't have plant experience - Military experience is a strong plus—familiarity with structured protocols and high-pressure environments, as well as similar applications to the plant sites,
• Working knowledge of plant-specific applications such as PI, Red Tag, and SEMS is highly desirable.
• General understanding of networking, telecom, and server environments.

Essential Duties/Responsibilities:

• Provide second & third level desktop support for PC/LAN and laptop/workstation end-users including senior-level management and plant operators.

• Main IT support on the ground for all communications, coordination, onsite projects, and client relations.

• Adhere to Plant and OSHA safety guidelines and policies.

• Familiarity with plant outage procedures, alerts and emergencies, and overall plant environment.

• Update and monitor ticketing systems.

• Provide routine problem reporting and recommendations to management.

• Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures.

• Configuration and deployment of new desktop and laptop systems.

• Troubleshoot and resolve hardware, software, and printing issues as they occur

• Assist IT related projects, including moves and special IT teams projects on site.

• Coordinate and handle meetings and video conferencing needs.

• Work with site admins to facilitate their needs and work with them for site specific needs.

• Provide new hardware/software for users as approved, assist in asset tag control and inventory management.

• Install, configure, move, and retire PC equipment.

• Coordinate and collaborate effectively with technical teams to resolve office projects, upgrades, and vendor relations.

• Establish and maintain good working relationship with clients.

• Frequent travel required - traveling to plant sites on a regular schedule. Candidate will be covering predominately Texas sites but may include other plant sites as well from time to time.

• Overtime and occasional weekend shifts required as needed.

Additional Knowledge, Skills, and Abilities:

• Knowledge of computer hardware devices (Dell, Lenovo, Network Printers)

• Experience in Microsoft Windows 10 and 11

• Experience in Office Suites, primarily O365. Cisco AnyConnect VPN, MS Outlook with MS Exchange for end users, MS Teams,

• Microsoft Certification; MCP, MCSE a bonus.

• Experience with Apple phones, tablets, and MacBooks a plus.

• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction.

• Experience with remote control, Intune (MEM) computer enrollment.