Infrastructure Team Lead

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Join Pengate as our Infrastructure Team Lead! The Infrastructure Team Lead is responsible for leading a team focused on delivering secure, scalable, and efficient cloud-based infrastructure services, with a strong emphasis on Microsoft Azure and Intune. This role ensures optimal performance of cloud environments, endpoint management, and identity/security solutions while driving innovation and best practices across the organization.

Supervisory Responsibilities

• Leads a team of 3–5 employees in the Information Technology department.

• Consults in hiring, mentors, and trains new employees, including assisting in establishing and monitoring training and development plans.

• Acts as the senior advisor for the work performed by the Infrastructure Team.

• Provides input for performance evaluations that is timely and constructive.

Personality Traits

• Professional – in dealing with the business and vendors

• Goal Oriented – to lead and complete cloud and infrastructure projects

• Good Communicator – to clearly and concisely educate and provide instruction to team & co-workers

• Obsessive – about delivering consistent quality results

• Attention to Detail – to accurately and repeatably create and follow processes and procedures

• Tenacious – about digging into and finding the root of any problem

What You'll Do

• Collaborate with and mentor the Infrastructure team to ensure efficient support coverage and excellent customer service.

• Monitor and manage escalated Infrastructure tickets to ensure timely response and resolution of IT support requests.

• Develop and implement cloud-focused policies, procedures, and best practices.

• Analyze metrics and performance reports to identify security needs and cloud/network performance improvements.

• Manage and optimize the company's cloud environment, with a strong focus on Microsoft Azure services, ensuring efficiency, security, and scalability.

• Oversee Microsoft Intune for endpoint management, compliance, and security across laptops and tablets.

• Act as an escalation point for complex technical issues, provide hands-on support and manage Infrastructure projects as necessary.

• Act as the primary relationship owner & liaison between the Infrastructure team and other IT teams, fostering communication, collaboration, and cooperation on business-requested or IT-recommended implementations.

• Coordinate with other IT teams for incident resolution and project support.

• Ensure that all support documentation, FAQs, and knowledge bases are accurate and kept up to date.

• Oversee Infrastructure processes & procedures related to cloud identity, access, security, and networking.

• Train & assist IT team members.

• Evaluate tools and technologies to improve IT efficiency and user experience.

• Additional duties as required or assigned.

Scripting and Automation

• PowerShell: Advanced PowerShell scripting skills for automating Azure and Windows Server administration tasks.

• Bash: Familiarity with Bash scripting for managing Linux systems.

What You'll Need

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 5–7 years of experience in IT Infrastructure, with at least 1–2 years in a supervisory or team lead role.

• Strong technical knowledge of cloud systems, mobile devices, network & IT security applications, and network systems.
• Excellent mentoring, communication, and customer service skills.
• Strong skillset in cloud technologies, with emphasis on Microsoft Azure and Intune, along with robust security and networking knowledge.
• Proficiency with Microsoft 365 administration, MS Suite, and CRM applications.
• Strong problem-solving abilities and attention to detail.

Benefits of working at Pengate

• Generous PTO and 10 paid holidays to help you recharge and enjoy work-life-balance
• Comprehensive medical, dental, and vision coverage for you and your family
• 401(k) with company match to help you invest in your future
• Opportunities for advancement with continuous professional development
• Supportive team culture that values collaboration and innovation

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at [email protected]