Front Office Receptionist - Medical

Job Description

Job Description

Position Summary:

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/ RESPONSIBILITIES-
• Greets all incoming patients/visitors
• Manages patient check in process for pediatric and adult patients, as well as dental patients
on occasion
• Verifies patient medical insurance prior to appointment
• Updates patient demographics and medical insurance information in eCW
• Scans medical insurance cards and ID, as well as sliding fee scale application and income
affidavit if applicable
• Determines sliding scale fee amount for uninsured patients
• Enters all data into patient profile
• Manages no show patients by reaching out and rescheduling their missed appointment.
• Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
and by enrolling them on patient portal
• Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
• Answers telephones, documenting all pertinent information in patient charts.
• Schedule appointments for pediatric and adult patients, specifying exact reason for visit
within appointment notes.
• Manages phone voicemail mailboxes daily
• Scans new information for patient into eCW, including correspondence, labs, results, and
medical history
• Manages incoming faxes as needed
• Faxes referrals and correspondence to hospitals and physicians as needed
• Assist with outgoing mail and incoming mail distribution
• Assists the patient during the check-out process; scheduling next appointment, etc.
• Analyzes what patients scheduled the next day will need during registration process, and
prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
the attention of Practice Coordinator and/or Clinical Director
• End of day tasks such as printing next day's schedule, locking the front doors during weekday
evening and Saturday shifts, turning phones over to the answering service, deposit all
copay/reports in safe
• Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
• May be required to participate in departmental and organizational quality improvement
projects.
• Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES -
• Must be accurate and detail oriented, possess strong organizational and time management
skills and the ability to prioritize competing tasks in a complex and fast paced environment
• Ability to work under pressure
• Excellent oral and written communication skills; understanding of medical terminology
• Must have excellent people and customer service skills
• Prolonged sitting and/or standing and moving about throughout the workday; extensive
keyboarding
• Local travel between clinic sites (10 minutes apart by car)
Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills.
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.

• Work evening and weekend hours when needed, usually on a rotational basis with the rest of
the front office receptionists.
• Attends a minimum of one outreach event per calendar year.
• Commitment to NSCHC faith-based mission to provide care to all who request it, without
judgment.

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -
• 1 year previous experience in a medical clerical role

• Must have basic computer skills, including with EMR (electronic medical record).
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Annual influenza vaccine